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nateg
Guest
in november 2010 i had approx 40,000 points expire. i did not get the letter until several days ago and as soon as i did i called the frequent flyer program to try sort it out. they confirmed the email they also sent bounced so they agree i didnt get that either. the people i spoke to were nice enough including their managers or senior service people but the rules they told me about show alot of service wanting. even though i didnt get the letter, nor the email and had flown qanta2 years ago (within the 3 year period which still applies to me) they were all adamant even upon calling several times that under no circumstances can i get the points back. even banks who as aussies we all hate will reverse fees again and again without question. i had flown qantas specifically to get those 40k of points numerous times and still they dont care. doesnt matter what excuses or reasons you may have they dont want to listen if the points have expired there is 0 avenue to get them back no matter what the curcumstances. if you havent flown or been in a hotel in last 12 months thats it they say good bye and goe away. this is no way to treat members. obviously they dont care about their members and just want to screw people. i have now been told this matyer has been dealt with and they will no longer speak to me about this. needless to say i am very upset and on principle will not give up. will go to many blogs (where the administrators wont remove me) and complain and make my own blogs, keep calling them to complain no matter how many times they hang up (did over 10 so far and battery died but plan many more) and am looking into other ways to preotest. ofr course i have better things to do with my time but on principle its now a personal vendetta. what a gorrible way to treat customers. anyone who reads this post please take care and warning that the frequent flyer program dont want to give good service or be seen in a good light by its customers. all they are interested in is taking away your points when they can and then not listening or helping you at all afterwards. needless to say i wont ever fly them again, nor my family and will be telling everyone i know when qantas or flying is brought up for the rest of my life. would love for them to give the points back but it seems they just want to screw people. a shame because the airline while having some issues like any other airline seems to try and bend ove4r backwards to make you happy most of the time. too bad their own points program doesnt care about you at all.
