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I've never been asked to show mine, but having a physical card when I checked into the Conrad in Bali would have been useful. When checking in they didn't offer me any upgrade initially and made no mention of use of the EL there. When I asked about the EL they said only for people staying in the suites wing. When I pushed that as a diamond I should have access, they weren't aware that I was diamond. They had mu HH number on file but not that I was diamond. I showed them the app (after stuffing around for a bit). If I just had a physical card it would have saved time and hassle. In the end they apologised and I received an upgrade to a suite in the suites wing. All is well that ends well, but a card would have been good then.