Property: Novotel Melbourne St Kilda
Status: Gold
Room Booked : Standard
Room Upgrade : Yes Novotel suite
Rate : $371 for 2 nights breakfast included / no cancellation refund.
Free internet : Yes
Welcome drinks : Yes x 2 / not used as bar closed
VIP treatment : No
Additional care / notes : Booked for the wrong bloody week didn't I. Rachel (receptionist) & Josh (Rooms manager) went out of their way to help sort my mistake. Cancelled original booking, used credit for the first night room they found then refunded the 2nd night as they were fully booked with no cancellations coming in & offered to assist in rebooking elsewhere. Wasn't entitled to a refund for original booking so pretty darn happy with there effort.
Etihad are now using it as their crew hotel. It is a bit of a rabbit warren & a few crew were quite lost. luckily only 6 floors.
