How long does it take to get QFF points from hotel stay

[fred]

Hi everyone,

I booked the Sebel Noosa Resort through qantas.com/hotel, and it has been more than one month after I checked out, but the points still have not arrived in my QFF account.

Does anyone know how long it normally takes to get points from hotel stay? Thank you in advance

 

[Ms Lucy]

Apparently, it can be about six weeks from date of stay before points reach your QF FF account. If it gets to more than six weeks, you need to give Qantas Holidays a call.

(I'm waiting on hotel stay points - booked via QF Holidays / Ready Rooms - myself, hence my interest / investigation)

 

[pauly7]

For me - anything from 1 day, to 4 weeks.... Think once a Mirvac one took about 5 weeks.

Cheers

 

[fred]

Thank you Ms Lucy and pauly7

 

[lovetravellingoz]

By coincidence I just chased up a Novotel Hotel today for a July stay because no points had posted.

It was also for a "double points " promo.

They have undertalen to look into it.

Up till now over the years I have been lucky with all stays turning up normally within a month or so.

 

[samh004]

I have some points missing from a hotel stay at the end of August, so a month ago too. Giving it the 6 weeks before I phone up and ask for them.

 

[edman]

I have NEVER had points automatically credited to my account for hotel stays, regardless of whether of whether I provide the details for an online booking, at check-in, or both. However, getting them credited later on has never been an issue, and on 3 occassions I've even had a courtesy call to let me know it had been resolved.

 

[djfuzz]

We're still waiting for a significant number of points to post from a Sofitel for a stay in May, also during the Accor double points promo.

Despite assurances at checkin/checkout, nothing posted in the immediate six weeks. Numerous calls to the property resulted in 'we'll look into it and get back to you', and then never a call back or even a useful referral. Called again a couple of weeks ago and was told they were going to 'manually process' it, and would advise us when it went through (again, nothing yet) - and of course, we have no idea whether or not they'll conveniently forget that the double points promo was operating then either. Seriously, they shouldn't be advertising this sort of thing if they can't provide the back end for it - misleading and deceptive on both Qantas and Accor's part.

On the other hand, despite a small hiccup with posting the promo bonus points, Hilton has posted points to QFF very promptly and followed up any issues very well.

 

[serfty]

IME, it is not even worth going through the hotel for missing Qantas points for relevant stays.

Qantas will only post what the hotel tells them and charge the hotel for those points. "Strangely", many hotels are not in a hurry to do so, if at all.

You really need to put a claim through Qantas Frequent Flyer.

Back in the 90's I would try to credit all point to QFF and would keep the Hotel (checkout) Statements until the points posted.

If points did not post, I would wait up to two months before putting claims in; generally via FAX. Invariable they would then post within a week or two. It is in QFF's interest to give you those points and charge the hotel.

These days I no longer bother - I credit to the specific hotel's program (SPG, HHonors, A|Club etc.)

 

[lovetravellingoz]

These days I no longer bother - I credit to the specific hotel's program (SPG, HHonors, A|Club etc.)

Unfortnately for me my work stays are normally complimentry from the Hotel (ie no points possible) and my leisure stays tend to be in non-brand hotels and given the rules of many programs I tend to still award the points to the airline as my balance would not build up enough to be usable.

The Marriot however I do direct points too and then off to SQ automatically. Luckilly they credit back the value of the room later by cheque/cash and so I get points

 

[djfuzz]

Qantas will only post what the hotel tells them and charge the hotel for those points. "Strangely", many hotels are not in a hurry to do so, if at all.

Unsurprising - not really sound that they (either of them) go ahead and advertise it then.

You really need to put a claim through Qantas Frequent Flyer.

How? From reading QF.com and reports here and elsewhere I was under the impression that QFF simply palms responsibility for this on to the hotel, and as you said, will only post whatever the hotel tells them to?

I use PC and SPG's sites to refer points from their programs straight into AAdvantage which is far more prompt and efficient.

 

[serfty]

...How? ....

I used to FAX a letter along with copies of the Hotel statements to them. These days, that number is 1300 305 747.

These days an email to FrequentFlyer(at)qantas.com.au detailing the issue along with attach scans of the original documents seem to do the trick.

Here's a copy of a document FAXed in 2000:

                             Facsimile
  

To:     The Qantas Club Service Centre           Fax: 03 9xx_ xx_x
From:   <serfty>                                 Fax: 03 9xx_ xx_x
                                                 Tel: 03 9xx_ xx_x
Date:  9 June 2000                               Page: 1 of 3
  
___________________________________________________________________

  
Member No:  0000000
  
I joined the Qantas Club in October 1994,  have been a Gold Member 
since May 1996 and have appreciated the facilities offered to club 
members.
  
A recent review of my activity statement's for the last six months 
found there  are hotel stays  for which  points have  not yet been 
credited.   These were booked through QANTAS and have been charged 
at the QANTAS corporate rate.  These are itemized below.

                                                          Missing
Partner         Location    Date      Inv.No.   Value      Points
  
Quality Inn     Canberra  24/01/00    9258     $75.00         375
Downtown                
  
Novatel Twin    Maroochy- 25/01/00    31846   $225.85        1125
Waters          dore
  
As on previous occasions, I  am faxing  this letter  with attached 
copies  of  the relevant invoice(s) / statement(s).  I request the 
crediting of the missing points.  I would appreciate  if you could 
look into this matter forthwith.
  
Yours Faithfully,

  
Signed: <Serfty>

 

[edman]

I do the same process as Serfty, except my fax is about 3 lines, sorted within 2 weeks every time. One time I didn't get the points because the hotel had pulled out of the sheme the month before, but they rang me to tell me that and to apologise.

 

[Finale]

I didnt get the points last time either

I claimed it by submitting the form on their site. The guy ranged me after one hour (very fast lol). He just asked me to forward the booking confirmation email to him (Not sure why he didnt just send email and ask). I then got points after a few days.

 

[samh004]

My points just posted, roughly 5 weeks since checkout.

Now I'm just waiting on my JQ SC's.