Oh, yeah. Use free skype and the US or Canadia toll free. The whole point I’m keeping aeroplan gold for next year - at $450 fee - is for the fast access to the call centre!
They’re very good at piecing together itineraries. You can still run in to married segments, but can do your best to avoid those by checking availability for several segments at a time. For example a routing A-B-C-D you can check if A-C Is available, then B-D.
