- Joined
- Jan 14, 2013
- Posts
- 6,070
- Qantas
- Qantas Club
- Virgin
- Silver
- Oneworld
- Sapphire
I'm going to let this card go soon but replying to another post reminded me of an issue I had earlier in the year.
HSBC (very efficiently) picked up two fraudulent transactions on my Qantas Plat which led to my card being reissued with a new number.
However, as I had opted for online statements, I was then unable to retrieve the e-statements for the cancelled card when it came to doing my taxes. I had to request reprints for which they told me they would have to charge me. It took a bit of hassle to persuade them that this was not reasonable.
I did feel a bit daft as a similar thing had happened when I upgraded the card from the standard Plat to the Qantas one.
Anyway, holders may wish to print or save their statements to avoid inadvertently losing them into the ether
HSBC (very efficiently) picked up two fraudulent transactions on my Qantas Plat which led to my card being reissued with a new number.
However, as I had opted for online statements, I was then unable to retrieve the e-statements for the cancelled card when it came to doing my taxes. I had to request reprints for which they told me they would have to charge me. It took a bit of hassle to persuade them that this was not reasonable.
I did feel a bit daft as a similar thing had happened when I upgraded the card from the standard Plat to the Qantas one.
Anyway, holders may wish to print or save their statements to avoid inadvertently losing them into the ether