I hate the coffee ordering kiosk in the VA Brisbane lounge

[sydunipete]

They've found a way to make ordering a coffee even more complex. Instead of asking a person for a cappuccino you line up for a kiosk, battle a user interface experience that is not well thought out. And less hygienic, and producing more paper. I guess that's progress.

Then on my flight they don't serve the mini-chocolate with business class meals anymore, they didn't offer a pre-departure drink (it was morning, but a water would have been nice).

So all up, not my best experience.

Signed, grumpy old man.

 

[SheikYerbouti]

OK

 

[sydunipete]

First world problem, I know.

 

[ChrisMars]

The skip app was pretty handy, I think it s not used anymore in Qantas lounge is it?

 

[BRIS_VA_HAWK]

Admittedly when they initially had two self-serve kiosks running this was much quicker than the current situation of only one kiosk working.
Having said that, this beats the hell out of the prior AM peak hour shermozzle of two people working the coffee machines and one of them stopping every 4-5 minutes to take 5-6 orders and then they make them. They really needed three people at peak times but I don't think they've been resourced right to have that available.
Make your complaint to VA/Velocity and see how you go.

 

[DC3]

Oh, VA. I get mine from QF.

Next month I’ll see what’s happening in the QF J lounge.

 

[BRIS_VA_HAWK]

Oh, VA. I get mine from QF.

Next month I’ll see what’s happening in the QF J lounge.

Yep. VA Lounge...since September-ish (that's when I took my pic)