IC Fiji - confirmed booking however requested to relocate due to group booking

[markh]

Hello all,

My partner and I are celebrating our 25th anniversary this October and booked a room at a resort on one of the outer islands in Fiji. As a stopover we had booked two nights at IC Fiji using our BOGO and have a confirmed booking for a 1 bedroom Club Suite with plunge pool.

I recently received a call from the IC Area Director of Revenue Management, Fiji & Vanuatu, advising that they have received a group booking to book out the entire hotel at the time of our booking and have requested to move us to a different hotel for the two nights. He had advised that they will pay for a room + breakfast and has suggested the Hilton Denarau or the Marriot Momi Bay.

My dilemma is: 1. none of these hotels have club facilities. (we usually graze during happy hour in the evening and don’t buy dinner.). 2. I assume I will not receive IHG points. 3. My loyalty will not be recognised at a different chain.

Any sugggestions on my dilemma and what are my options?

FYI I am an IC Ambassador and Spire Elite.

Thanks in advance,
Mark

 

[Pushka]

I can’t help but I’d be asking for more than what they are offering - eg Restaurant credit etc.
Hate it when hotels and restaurants bump people for a better deal.

 

[kpc]

Ask for a suite and dinner with wine each night as well

 

[DC3]

... I’d be asking for more than what they are offering - eg Restaurant credit etc ....

That hotel will make a motza on that group booking. I would be expecting a daily restaurant credit at least.

 

[markh]

Thanks all, I have emailed back today asking for a over-water Royal suite at the Marriott Momi Bay including breakfast, airport transfers an FJD$300 per night and credit of 20,000 IHG points.
I will let you all know what they come back with.

 

[fijime]

Yeh Momi is best option. On Denarau I like the Hilton - Westin - Sheraton - Radisson - Sofitel in that order.

 

[markh]

Thanks all, I have emailed back today asking for a over-water Royal suite at the Marriott Momi Bay including breakfast, airport transfers an FJD$300 per night and credit of 20,000 IHG points.
I will let you all know what they come back with.

Yeh Momi is best option. On Denarau I like the Hilton - Westin - Sheraton - Radisson - Sofitel in that order.

Thanks fijime

 

[thatsthatmattressman]

Good on you ...why not ask; can't hurt.

Thanks all, I have emailed back today asking for a over-water Royal suite at the Marriott Momi Bay including breakfast, airport transfers an FJD$300 per night and credit of 20,000 IHG points.
I will let you all know what they come back with.

 

[Isochronous]

Hope they say yes?

 

[DC3]

Appears that the IC Fiji is not in a hurry to respond?

 

[markh]

Hi all, the IC Fiji came back to me after they were able to confirm the Marriott Momi Bay. We had all our conditions approved. We have one night booked using points a week before when we arrive into Fiji before going to Namale Resort (this was a booking after being at Namale) and they have upgraded that booking to a club suite.
We were still charged the one night (FJD$1110) however are able to keep the BOGO certificate. Happy with that as two nights in the Marriott plus private transfers + food credit has cost IC nearly FJD$5500.
Even though we will not get to spend the couple of days there I am happy that they were accommodating to our requests.