markis10
Veteran Member
- Joined
- Nov 25, 2004
- Posts
- 30,768
- Qantas
- LT Gold
- Virgin
- Red
- Oneworld
- Sapphire
Stayed recently at the IC again and this time was allocated a Marina View room which is located in the Eastern Wings of the hotel. Being on the bottom of three stories meant the view of the Marina was hard to see, its not a bad location:
Room from the door:
Bed
Bathroom
Overall the room was quite good, as evident in the photos there are some minor things that could be improved such as the marks on the TV unit, however importantly the bed is very nice, the room quiet and location superb.
Things I liked:
1. Staff know service, they bend over backwards, I had a call from housekeeping at 7PM to confirm that I did not need a room serviced and offered more towels etc.
2. The IC Club has moved and has a very good spread for both afternoon tea and canapes.
3. Club guests can take breakfast in the restaurant which has improved.
4. Pretty big mini bar selection
Things I felt needed to improve:
1. Charging extra for Expresso Coffee for breakfast.
2. Yoghurts in the display case needed to be requested, and some were past best by date.
3. Ground Floor units could do with a lock on the doors that overlook the pool/marina that can be opened by the card key, its a quicker way to the pool and restaurants than via the door at the front of the room.
My gripes were very minor and hardly a deal breaker, importantly I saw significant improvements in a month from my previous stay where the club was so so, and the breakfast below par. While the property has the same owner but is under new management, it feels like there is a breath of fresh air blowing through correcting those little things that made the Hyatt feel like it was past its time, lets hope the changes continue to head in the same direction.
Room from the door:
Bed
Bathroom
Overall the room was quite good, as evident in the photos there are some minor things that could be improved such as the marks on the TV unit, however importantly the bed is very nice, the room quiet and location superb.
Things I liked:
1. Staff know service, they bend over backwards, I had a call from housekeeping at 7PM to confirm that I did not need a room serviced and offered more towels etc.
2. The IC Club has moved and has a very good spread for both afternoon tea and canapes.
3. Club guests can take breakfast in the restaurant which has improved.
4. Pretty big mini bar selection
Things I felt needed to improve:
1. Charging extra for Expresso Coffee for breakfast.
2. Yoghurts in the display case needed to be requested, and some were past best by date.
3. Ground Floor units could do with a lock on the doors that overlook the pool/marina that can be opened by the card key, its a quicker way to the pool and restaurants than via the door at the front of the room.
My gripes were very minor and hardly a deal breaker, importantly I saw significant improvements in a month from my previous stay where the club was so so, and the breakfast below par. While the property has the same owner but is under new management, it feels like there is a breath of fresh air blowing through correcting those little things that made the Hyatt feel like it was past its time, lets hope the changes continue to head in the same direction.
