16 July
HI Parramatta
Status: Platinum
Booked: 2 Double Beds Superior
Received: King Bed Suite
Rate: Reward stay - 20,000 points
2 complimentary bottles water
King suite has a small separate lounge as you enter the room with a sofa bed and 46” TV. There was a Nespresso coffee maker, 4 x coffee pods, only 3 x single serves of milk and 2 x cups with no saucers.
The suite was right opposite the lifts and my son who was on the sofa bed said he could hear the lift bell all night.
The bathroom was dated with shower over the two person spa. The bath/shower setup needed a safety rail to assist in getting in and out as it was really dangerous. The toilet’s cistern was not hidden behind the wall.
There was another 46” TV in the king bedroom plus bathrobes and slippers. The spare blanket stored in the cupboard was really dirty and stained :shock:.
The bar area is quite nice and they had a special on bottles of Coopers for $6. Bar snacks were reasonably priced and the wedges were fresh and tasty.
Breakfast in the restaurant was very ordinary and overpriced at $22.95 for continental and $25.95 for cooked. Airpots contained the coffee and tea and I was told I would have to pay for cappuccino (no thanks).
I had planned to have a shower at 10am before a long trip home and the hotel turned the water off with no advance warning 
(I saw a maintenance guy turning off the valve as I was returning to the hotel at 10 and it was still off at 11.15)
I requested an 11.30 checkout but housekeeping were knocking on the door at 11.02.
Then to top off the stay, my bill showed I had been charged for internet (should be free for Gold and Plat) and also a $30 odd charge for accommodation (???what – I was on a reward night). These charges were quickly reversed when I queried them.
