Is anyone else having problems viewing recent transactions on Amex site?

[kyle]

Since Friday, when I tried to view recent transactions, the top part of the page would load, refresh, log me out, and return to the main page of the Amex US site.

I am using IE.

When I tried it with Firefox, it was ok.

 

[Mal]

Does exactly the same thing for me with Firefox 3 (It's a beta of Firefox), but not IE 7 (XP SP3 beta version). This has been happening for about a week or so.

Weird you're seeing it the other way around.

 

[kyle]

Well that was a quick reply.

I thought no one else was having problems because I didn't see any posts on it.

I'm running IE7 (SP2) which has the problem. Firefox 2.0.0.7 is ok.

 

[Alanslegal]

On my desktop I'm using Windows XP:-
When I use Firefox - When I click on transcations, the page semi-loads and then skips into a re-login page but a global site.
When I use IE - the transaction pages loads up fine.


On my notebook I'm using Vista:-
When I use IE - the transaction pages skip and automatically skips me to the re-login page!


Strange but very true!

 

[Mal]

This thread made me investigate things a little bit further.

Appears I had a corrupt/invalid 'cookie' from the Amex site which appears to have caused the issue. I removed all Amex related cookies, and tried to log in again.

Working now for me. Originally thought it was related to my use of Firefox 3 beta (beta software often has issues with various things), which is why I didn't try different things to fix it when I originally saw it.

So to resolve, you could try to remove all cookies from your browser (or if you know how to, just remove all Amex cookies). Of course this can affect saved logins on other sites and other things stored via cookies on your machine.

 

[dubno]

I've had this too, running Windows XP.

Phoned Amex the operator was unaware of the issue and suggested I check my settings, which i've been messing around with for the last few days.

Think I'll try the delete cookies suggestion if I can figure it out.

Glad it wasn't just me, but you'd hope Amex might be able to do something to fix it!

Rich

 

[kyle]

Thanks Mal. Problem solved.

This must be the weirdest problem I've seen with a rogue cookie.

 

[Baysider]

I have exactly the same problem at home, but it's fine at work. (IE6 in both cases). Glad someone has found the cause, as the Amex Indian call centre couldn't even comprehend what I was trying to tell them !!

 

[lovetravellingoz]

Thanks Mal..

i wil try that as I have had the same problem on my home laptop..VISATA with both IE and Firefox...and my work PC, XP and IE.