Jayne Hrdlicka Resigns (from position of chief of Qantas Loyalty)

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Hvr

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RESIGNATION OF JAYNE HRDLICKA
Qantas announces that Jayne Hrdlicka, Chief Executive of Qantas Loyalty, has resigned from the Group after seven years.

Ms Hrdlicka joined Qantas in 2010 as Group Executive of Strategy and Technology before moving to become the CEO of the Jetstar Group in 2012. In her five years at Jetstar, Jayne oversaw the continued expansion of Jetstar in Asia, particularly in Japan, as well as widening the low cost carrier’s operations into regional New Zealand and strengthening its core Australian operations.

Ms Hrdlicka became CEO of Qantas Loyalty in November this year and will remain in this role until she leaves the Group in March 2018.

So there's a vacancy at the head of Qantas Loyalty and who knows the future.

Anybody here going to apply for the job? ;) I mean virtually everybody here has given their opinion on how the program can be improved.
 
Oh, dear. I only recently made her acquaintance and found a solution to missing points in the "double your Qantas points earned on the ground". They were in my account the next day so I was looking forward to a long relationship.For better, for worse...............
 
I think I'd be suited for the job because I know what loyalty means.

But management wants loyalty to management and the shareholders, not the customers.........
Although the former should follow from the latter.

Just wandering
Fred
 
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But management wants loyalty to management and the shareholders, not the customers.........
Although the former should follow from the latter.
I'm sure it's possible to accommodate both. Keep customers happy and they fly more.

Just saying....
 
It must be something learnt in the various management schools. Loyalty is a one way street.
 
I think I'd be suited for the job because I know what loyalty means.

You too may become CEO of JQ! Now that's one I'd put in the "when hell freezes over" category! The thought amused me for all of about 10 seconds though! :D
 
So there's a vacancy at the head of Qantas Loyalty and who knows the future.

Anybody here going to apply for the job? ;) I mean virtually everybody here has given their opinion on how the program can be improved.

Tough gig for the new kid.
Frequent flyer is only one aspect of the Qantas Loyalty business...
 
It would be a hard job as you would have multiple stakeholders and having to make more people fly but still be revenue focused.
 
Front cover of AFR suggests it was tension with the board of A2 that pushed her to resign.
 
If this change means VA return to something closer to an LCC, I imagine that leaves the full service / corporate market all to QF.
I wonder if QF will take the opportunity to step up the 'enhancements'. Maybe make some of these temporary service changes into something, less temporary.

Especially with no VA to keep them honest.
 
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