Jetstar again!

[Peterking]

We chose and paid for a Jetstar return flight from Denpasar to Melbourne for us, 2 elderly flyers, our son and 2 grand-daughters based on it being a direct flight. We did so after extensive searches, and chose it for the reduction of time/travel strain and health reasons. It was more expensive than competitors' schedules but a direct flight home was a priority.

Jetstar now notify us of their schedule change which means the Denpasar flight at 23:10 arrives in Melbourne at 11:00 instead of 7:25 am. The option is to stay one more day in Bali if we want a direct flight, but of course Jetstar will not assist with that.

What could they do, if they wanted customers to have faith in their airline?? Assist with accommodation or refund the difference which existed at the time between their "direct" flight and their competitors' offerings. Or stop advertising the "match any lower fare" spiel. That won't happen.

 

[Boris spatsky]

I don't understand the issue. Is there simply a 4 hour delay to the direct flight? Why do you need to stay another night?

 

[Hvr]

I don't understand the issue. Is there simply a 4 hour delay to the direct flight? Why do you need to stay another night?

Looks like there might be a stop somewhere instead of being a direct flight.

 

[Boris spatsky]

Looks like there might be a stop somewhere instead of being a direct flight.

Yep, hoping the OP can clarify this.

 

[markis10]

I don't understand the issue. Is there simply a 4 hour delay to the direct flight? Why do you need to stay another night?

JQ have pulled the direct on some days given the aircraft going back to QF and are routing via another City, possibly DRW.

 

[Peterking]

Looks like there might be a stop somewhere instead of being a direct flight.

Correct.
See my post:

The option is to stay one more day in Bali if we want a direct flight, but of course Jetstar will not assist with that.

 

[casanovawa]

Next time when you book use Jetstar's price beat guarantee that they will beat competitors prices by 10% (i guess it might need to be the smae direct flight for a direct flight, not sure if they would price beat a driect flight if the competitor was offering a connected flight).. But anyway there is one tip for the future...

As for this, i would probably just suck it up, coughpy time to leave... But if you do price beat in the future you can usualy choose whatever flight time is available on the day rather than if an earlier flight option (if it was also direct) might have cost a bit more than the later red eye special...

 

[Peterking]

Thanks. We were factoring in the price beat guarantee. We were certainly not looking for a red-eye special but flights out of DPR on Jetstar and many others are at night.

Anyway, I'll suck it up, but avoid Jetstar.

 

[aikman]

Why don't you just get a refund? I read somewhere that you can get a refund if the schedule change is more than 3 hours (it could be 4 I can't remember).

 

[Peterking]

Why don't you just get a refund? I read somewhere that you can get a refund if the schedule change is more than 3 hours (it could be 4 I can't remember).

I could, and start looking for other options, but if you return to the OP, you will see I still need to find a decent alternative for the specific situation I outlined

 

[JohnK]

Really sad to read these types of posts.

I hope you can find an alternative to avoid further inconvenience.

 

[ozbeachbabe]

Jetstar now notify us of their schedule change which means the Denpasar flight at 23:10 arrives in Melbourne at 11:00 instead of 7:25 am. The option is to stay one more day in Bali if we want a direct flight, but of course Jetstar will not assist with that.

Did they give you the new flight details as you may not be travelling on the A330 the whole way but now connecting to a domestic Jetstar flight.

The JQ website shows a departure of 2310/0655+1 DPS/SYD on JQ38 connecting to JQ507 0925/1100 which means you would have to collect your luggage and clear customs in SYD before taking your bags from T1 to T2 via the train or the Tbus and drop your bags off there.

There is no bag drop facility at the international terminal like there is for QF flights so you can't use the airside shuttle bus as you'll can't take suitcases on that bus.

I realise you said that JQ will not pay for the extra night in a hotel but for convenience sake it might be worth paying that yourself and taking the non-stop flight the following night. Not sure what date you're going but it's always a possibility JQ could well change that flight also.

 

[Simo]

Did they give you the new flight details as you may not be travelling on the A330 the whole way but now connecting to a domestic Jetstar flight.

The JQ website shows a departure of 2310/0655+1 DPS/SYD on JQ38 connecting to JQ507 0925/1100 which means you would have to collect your luggage and clear customs in SYD before taking your bags from T1 to T2 via the train or the Tbus and drop your bags off there.

There is no bag drop facility at the international terminal like there is for QF flights so you can't use the airside shuttle bus as you'll can't take suitcases on that bus.

I realise you said that JQ will not pay for the extra night in a hotel but for convenience sake it might be worth paying that yourself and taking the non-stop flight the following night. Not sure what date you're going but it's always a possibility JQ could well change that flight also.

Extra night in Bali not a bad thing.

But the ethics of this forum is why fly direct when you can connect and connect again and maybe again if you can

 

[Peterking]

Did they give you the new flight details as you may not be travelling on the A330 the whole way but now connecting to a domestic Jetstar flight.

The JQ website shows a departure of 2310/0655+1 DPS/SYD on JQ38 connecting to JQ507 0925/1100 which means you would have to collect your luggage and clear customs in SYD before taking your bags from T1 to T2 via the train or the Tbus and drop your bags off there.

There is no bag drop facility at the international terminal like there is for QF flights so you can't use the airside shuttle bus as you'll can't take suitcases on that bus.

I realise you said that JQ will not pay for the extra night in a hotel but for convenience sake it might be worth paying that yourself and taking the non-stop flight the following night. Not sure what date you're going but it's always a possibility JQ could well change that flight also.

Thanks ozbeachbabe...you have captured the essence of the problem and given me helpful information. The extra night might save the hassle with grandkids in tow...all it takes is $$$s and accommodation renegotiation!

 

[ozbeachbabe]

Thanks ozbeachbabe...you have captured the essence of the problem and given me helpful information. The extra night might save the hassle with grandkids in tow...all it takes is $$$s and accommodation renegotiation!

No worries happy to help. What some families do where they have a 2300 or so departure is book one room as though you were checking out the next morning so that way you've got somewhere to hang out until you leave for the airport if the kids need a sleep. You can also leave your bags there or have a shower if you've been to the beach or pool otherwise you'd be checking out 12 hours or so before your flight.

Another option if you didn't want to pay for a full extra night (in addition to the extra one you've already got to pay) is to negotiate a day use rate direct with the hotel for an 1800 checkout. That way you can leave your bags with the concierge, have some dinner then leave for the airport about 2030.

If you do end up extending by one night make sure you ask Jetstar to allocate new seats for your party as the system may not automatically do that.

Don't stress to much about the situation as it's better to do the groundwork now & get it sorted then you can relax and enjoy your holiday.

 

[Hvr]

With such locations where there are late flights it also means late arrivals. Hotels are used to this and the requirements of their customers.

It may be worth asking what the cost of a late check out is for one room as OBB has suggested.

Hope it works out and you let us know the outcome.

 

[Peterking]

Thanks all. We will take the next day option and note your advice about late checkout.