Booked my first Jetstar flight a couple of days ago, ADL-MEL on January 2 (Jetstar had the latest flight and was significantly than both QF and DJ) and have a few observations/queries.
I booked an exit row seat (I'm 6'9") at a cost of $18 (much more reasonable than the $35 DJ charge) and managed to get 1A!
During the booking process on their website, there was an option to Register for Auto Web Check-in, which I thought was a great idea, so I ticked yes. According to the website, you just tick yes and answer yes or no as to whether you'll be carrying any dangerous goods and you should receive a boarding pass via e-mail or sms within 24 hours.
I received my intinerary a few minutes later via e-mail, but it didn't appear to be include a boarding pass (at least not anything that was similar to QF, DJ or TT boarding passes or anything that clearly stated it was a boarding pass).
I didn't receive any further e-mails, so I phoned Jetsar after 24 hours (was only on hold a few minutes too!) and spoke to someone who checked my booking and said I had not checked in and needed to check-in via the internet within 72 hours of the flight (this will likely not be possible, as I will be in the Flinders Ranges, with likely no mobile coverage and no internet access) or at the airport, which is a pain. When I asked about the Auto Check-in, he had no idea and kept telling me I still had to check in, so I gave up. I also asked about mobile check-in and was told it doesn't exist!
After that phone conversation, I did a dummy booking to see whether I had understood the procedurre correctly. Upon doing so, I realised there was a note I had missed saying that if I didn't receive the boarding pass within 24 hours, I had to check-in at the airport as normal and the call centre staff would not be able to assist with check-in! There was no explanation as to why I might not receive a boarding pass, but that explained my call centre experience!
It seems a great idea that is very poorly executed!
I wonder whether the reason I didn't receive a boarding pass was either because I forgot to answer the dangerous goods question (I' think I did, but I'm not sure) or because I booked the exit row (this shouldn't be the case, given they make you accept the exit row conditions during booking).
Has anyone experienced this? Am I missing something?
I booked an exit row seat (I'm 6'9") at a cost of $18 (much more reasonable than the $35 DJ charge) and managed to get 1A!
During the booking process on their website, there was an option to Register for Auto Web Check-in, which I thought was a great idea, so I ticked yes. According to the website, you just tick yes and answer yes or no as to whether you'll be carrying any dangerous goods and you should receive a boarding pass via e-mail or sms within 24 hours.
I received my intinerary a few minutes later via e-mail, but it didn't appear to be include a boarding pass (at least not anything that was similar to QF, DJ or TT boarding passes or anything that clearly stated it was a boarding pass).
I didn't receive any further e-mails, so I phoned Jetsar after 24 hours (was only on hold a few minutes too!) and spoke to someone who checked my booking and said I had not checked in and needed to check-in via the internet within 72 hours of the flight (this will likely not be possible, as I will be in the Flinders Ranges, with likely no mobile coverage and no internet access) or at the airport, which is a pain. When I asked about the Auto Check-in, he had no idea and kept telling me I still had to check in, so I gave up. I also asked about mobile check-in and was told it doesn't exist!
After that phone conversation, I did a dummy booking to see whether I had understood the procedurre correctly. Upon doing so, I realised there was a note I had missed saying that if I didn't receive the boarding pass within 24 hours, I had to check-in at the airport as normal and the call centre staff would not be able to assist with check-in! There was no explanation as to why I might not receive a boarding pass, but that explained my call centre experience!
It seems a great idea that is very poorly executed!
I wonder whether the reason I didn't receive a boarding pass was either because I forgot to answer the dangerous goods question (I' think I did, but I'm not sure) or because I booked the exit row (this shouldn't be the case, given they make you accept the exit row conditions during booking).
Has anyone experienced this? Am I missing something?
Call centre could not resend either so had to line up.
