Jetstar Communication for delayed flights

[mannej]

Has anyone experienced delays of 5+ hours with Jetstar before?

Have they contacted prior to the flight (sms, call etc) to notify you, or is the information withheld until check in at the airport?

I want to see if my experience is normal. I was supposed to be on JQ117 on Monday night (4/2), which was delayed. JQ116 was delayed by 7 hours out of Perth, which had a flow on effect as it also had to go to Singapore and back.

I understand delays happen, but you could stop a lot of the angst caused towards an airline if this was communicated as early as JQ knew there would be a delay.

The problem my party faced is that several members had work commitments the next day, and the 7:10 arrival into PER was too late to make it to those commitments on time. I have a few friends who are annoyed at having to fork out extra to make it home on time.

 

[samh004]

The problem my party faced is that several members had work commitments the next day, and the 7:10 arrival into PER was too late to make it to those commitments on time. I have a few friends who are annoyed at having to fork out extra to make it home on time.

I’m sorry, but you should know better than to trust Jetstar if there’s a commitment waiting at the other end of the flight

They clearly do not care about customer satisfaction or loyalty.

I have yet to face any delays though (touch wood).

 

[mannej]

I’m sorry, but you should know better than to trust Jetstar if there’s a commitment waiting at the other end of the flight

They clearly do not care about customer satisfaction or loyalty.

I have yet to face any delays though (touch wood).

Not much choice on that route;-)


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[TheInsider]

Not much choice on that route;-)


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Depending on how close it is to check-in for that flight, they will do it at the airport. If it's atleast 2 hours or more to check-in they will send a SMS to the mobile number (if it has ben entered into the 'mobile number' field) in the booking and/or call out affected passengers.

 

[dk4]

Depending on how close it is to check-in for that flight, they will do it at the airport. If it's atleast 2 hours or more to check-in they will send a SMS to the mobile number (if it has ben entered into the 'mobile number' field) in the booking ...

I can confirm that I have received SMS notifications, in some instances (but not all), from JQ in these scenarios.

 

[dk4]

They clearly do not care about customer satisfaction...

I think that they do, I am regularly emailed with a request to rate my satisfaction with Jetstar, post flight activity.

 

[BVT]

I think that they do, I am regularly emailed with a request to rate my satisfaction with Jetstar, post flight activity.

+1 here

JQ do appear to have "flexible" - or is that enhanced - timetables. I fly JQ regularly and rarely have not had a time change for at least one leg. With on exception, I have always been contacted beforehand, by SMS if departure is imminent or by email. I fly a mix of *class, jet flex and jet saver fares.

On the one occassion, so far, when the enhanced departure time was not convenient, eventually they allowed me to change flights without charge. The sub continental call centre took an inflexible view of the rules. Right triumphed in the end.

 

[mannej]

The flight was always going to be delayed. JQ116 was late out of PER by 6+ hours.

My friend who had organises the flights did not receive anything from JQ.

I was surprised about the lack of information.


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[TheInsider]

The flight was always going to be delayed. JQ116 was late out of PER by 6+ hours.

My friend who had organises the flights did not receive anything from JQ.

I was surprised about the lack of information.

AFAIK the flight JQ116 on Sunday/Saturday was delayed by 25hrs or so.