Jetstar & Int Qantas baggage allowances

[hazel]

Hi - I am travelling domestic Jetstar then Qantas to NZ & return. The Jetstar website states "If you are travelling between a Qantas international flight and a Jetstar service then Jetstar will honour the international baggage allowance shown on your Qantas ticket (or ETicket receipt)." I called Jetstar to find out if this still applied if there was a day between the dom & int flight. After 50 minutes on the phone to jetstar [they first said there is no way i can have qantas baggage allowance on a jetstar flight] they told me it didn't apply because the dom flight isn't on a Qantas ticket. I booked the jetstar on the jetstar website & the qantas on the qantas site. I called qantas & they said I should have booked the jetstar on the qantas site & have 1 booking ref for both flights. She did say turn up early for the jetstar flight show the QF ticket & they should give me the QF baggage allowance.
I can't find anything on either website that states the flights must be booked on the QF site. [which wont let me do HBA-SYD-ZQN anyway]
What are member's experiences of jetstar allowing the QF baggage allowance? many thanks

 

[gilby08]

Basically you will not be able to take the QF baggage allowance on a JQ flight, unless it is an interline booking, codeshare booking (ie QF, JL etc) or more simply a JQ flight with another carriers flight number.
If you were to take the baggage they only way to do so is having the same booking reference with the appropiate fare class as per above examples.

 

[straitman]

Basically you will not be able to take the QF baggage allowance on a JQ flight, unless it is an interline booking, codeshare booking (ie QF, JL etc) or more simply a JQ flight with another carriers flight number.
If you were to take the baggage they only way to do so is having the same booking reference with the appropiate fare class as per above examples.

A pretty vague piece of text if you ask me. As usual a few more words of explanation would/could make this crystal clear.

 

[hazel]

Hi - thanks for the responses.
I called the ACCC today as I would prefer to chew my arm off than deal the JQ call centre again. The ACCC used the term 'misleading & deceptive' about the information on the JQ website related to International Passengers Baggage Allowance [as I quoted in the op] - as it only mentions needing a QF ticket or Eticket receipt - nothing at all about how the JQ ticket should have been booked & purchased.

 

[notzac]

A pretty vague piece of text if you ask me. As usual a few more words of explanation would/could make this crystal clear.

The way I understand it to work:

If you have a single booking (one PNR, whatever you want to call it) with a JQ domestic flight and a QF international flight, the QF international baggage allowance applies. To get a booking in this manner, you would either have to book on the QF website or with a travel agent.

If you have separate bookings (i.e., you booked the JQ flight on the JQ website and the QF flight on the QF website), then JQ will not honour the baggage allowance on the QF ticket - and given that there's extra revenue involved for JQ, I wouldn't be hoping for a check-in agent to let you off if you present the QF ticket.

So far as I know, this is how most all carriers work -- if it's a separate ticket, the first carrier is under no obligation to honour the second carrier's baggage allowance (and vice versa) -- it's not really just a JQ thing.

 

[straitman]

The way I understand it to work:

If you have a single booking (one PNR, whatever you want to call it) with a JQ domestic flight and a QF international flight, the QF international baggage allowance applies. To get a booking in this manner, you would either have to book on the QF website or with a travel agent.

If you have separate bookings (i.e., you booked the JQ flight on the JQ website and the QF flight on the QF website), then JQ will not honour the baggage allowance on the QF ticket - and given that there's extra revenue involved for JQ, I wouldn't be hoping for a check-in agent to let you off if you present the QF ticket.

So far as I know, this is how most all carriers work -- if it's a separate ticket, the first carrier is under no obligation to honour the second carrier's baggage allowance (and vice versa) -- it's not really just a JQ thing.

notzac,

I do not disagree with you. I just wonder if companies, like Jetstar, are deliberately vague in the setting of their explanations when a few more words would make the understanding easy.

 

[hazel]

JQ & QF baggage allowances

thanks to members who responded to my original question - thought I would let you know what JQ's response was to the Office of Fair Trading.
The JQ website states "If you are travelling between a Qantas international flight and a Jetstar service then Jetstar will honour the international baggage allowance shown on your Qantas ticket (or ETicket receipt)." JQ, QF and members who replied here said it would need to be 1 booking/prn number for that to apply.
JQ advised via fair trading that all a JQ passenger needs to do is show the QF International ticket or ETicket and JQ will happily take the QF baggage allowance. The JQ representative said it has never been JQ policy that a passenger needs to book via QF or have a single prn to take advantage of this. JQ rep did not elaborate as to why call centre were making up policies and causing angst to passengers

 

[serfty]

Good news.

Interestingly, I've rechecked the JQ web site and there is something there I have not noticed/seen before which confirms Hazel's post:

International passengers' baggage allowance

For flights operated by Jetstar (JQ):

If you are travelling between a Qantas international flight and a Jetstar service then Jetstar will honour the international baggage allowance shown on your Qantas ticket (or ETicket receipt).

Excess baggage over and above your international baggage allowance limits will be charged according to Jetstar excess baggage charges.

No single item may weigh over 32 kg.

Passengers cannot check-in for international flights at the Qantas Club.

Further details about baggage transfers and recommended connection times.

(PS I've merged the threads)

 

[hardya]

The terms and conditions are one thing, but at then end of the day you end up going through a stressful situation in having to argue and plead with some braindead JQ ninkenpoop check-in agent.

For example, I recently booked a QF award ticket on JQ from SYD-OOL (JQ Dom) and OOL-KIX (JQi) for my partner, then called JQ to pre-pay excess baggage and video entertainment unit.

When the promised e-mail confirmation never arrived I called back to JQ, who then refused to talk with me because my name was not on the booking (despite the fact that I had booked it using points from my QF account).

In protest, I complained that "you would talk to me when I wanted to pay for something with a credit card, but now I have a query you refue to"... then I heard the "click" and the call was terminated.

I didn't pursue any further as the online-generated boarding pass stated 1 pc / 30KG (ie: extra 10kg prepaid excess baggage had been added).

You would think that was the end of it, but oh no. At both SYD Dom checkin and OOL Int'l checkin, JQ agents tried to charge again for excess bagage, and my partner had to beg them to enquire further. At both locations they had to make a phone call to confirm the excess baggage had in fact been pre-paid (it did not show up on their screen).

No doubt about it, Jetstar are "proud to be rude".

 

[kiwitripper64]

Well done Hazel. You shouldnt have to go through this and thanks for keeping up posted.
I have a international QF-domestic JQ flight coming up and am interested to see how JQ can make life miserable.

 

[hazel]

Well done Hazel. You shouldnt have to go through this and thanks for keeping up posted.
I have a international QF-domestic JQ flight coming up and am interested to see how JQ can make life miserable.

I will let you know the result - I will be taking to checkin copy of email from Fair Trading, notes made by self & phone number of person at Fair Trading if JQ choose to be difficult.

 

[Danger]

I am considering a MEL-SIN-BKK flight, purchased on a single ticket through the QF website. MEL-SIN is QF marketed and operated. SIN-BKK is QF marketed and 3K operated. I know if I travel straight through (i.e. transit only in SIN) I get the fully WP baggage allowance and there's no need to claim and re-check with 3K in SIN. However, what if I have a stopover in SIN? Because it's a QF marketed flight and/or because it's purchased on the one ticket, is the baggage allowance my higher WP allowance or some stingy 3K allowance?

 

[Danger]

What about this one?

If I book a single ticket KUL-xSIN-MEL on 3K connecting to QF, do the QF baggage allowances apply?

The Qantas website say the most significant carrier rule applies:

If you check-in baggage for a multiple sector journey, usually the baggage allowance of the most significant carrier in your itinerary will apply.​

This would suggest QF's allowance would apply to the whole journey as the QF-operated SIN-PER is the first flight to cross IATA sub-regions.

 

[JohnK]

What about this one?

If I book a single ticket KUL-xSIN-MEL on 3K connecting to QF, do the QF baggage allowances apply?

My recent experiences suggest that the Qantas baggage allowances will apply.

BKK-SIN-BNE recently with wife and daughter and we got my Platinum allowance in BKK.

 

[straitman]

I've seen a few bookings popping up lately that state 'Self Transfers'. On these ones you would be up the creek but the others should be OK as discussed.

 

[Danger]

Interesting. Qantas seems to think I would have 30kg (base allowance) all the way but that if 3K charges me for having 30kg I can claim it back from Qantas.

I may have misunderstood MSC rules in general, however, as I thought that applying the rule also meant applying any status-based privileges. So, for example, I wouldn't get 30kg but 50kg. Qantas says no, though; it's only the base allowance.

 

[JohnK]

Interesting. Qantas seems to think I would have 30kg (base allowance) all the way but that if 3K charges me for having 30kg I can claim it back from Qantas.

I may have misunderstood MSC rules in general, however, as I thought that applying the rule also meant applying any status-based privileges. So, for example, I wouldn't get 30kg but 50kg. Qantas says no, though; it's only the base allowance.

Forget what someone in a call centre tries to interpret. As mentioned I have done this a few times now from KUL and BKK on both 3K->QF and 3K->EK and each time I have not had any issues with the Platinum allowance.