jetstar meals charge, no credit on upgrade

[handbag]

on our october trip Cairns to Narita, we chose to upgrade to starclass on checkin, having already paid for meals ($56 each). We could not get a credit against the upgrade, nor could we transfer the meal credit to the inbound flight. Any suggestions on how to approach Jetstar for a future credit?

 

[samh004]

Be prepared to fight for the credit is all I would say, as they're not likely to pay up quickly.

 

[dk4]

Be prepared to fight for the credit is all I would say, as they're not likely to pay up quickly.

IME, JQ doesn't give a credit in this situation.


Good luck to the OP, and please post if you get one!

 

[anat0l]

Well, you could always write them a letter.

Was the upgrade proactively offered to you at check-in? I would've asked about the fact you had pre-paid for meals straight up.

Another way to take it is that your Star Class upgrade was simply $56 more expensive than you were offered. Depending on how much you paid for your initial fare, you would've probably still snagged a "good deal" for Star Class anyway.

In general, in many cases, when a booking changes and/or is cancelled, one should check with airlines about what happens to any auxiliary charges paid, e.g. extra baggage, extra legroom, meals, etc..

 

[psi999]

Have upgraded at the airport before - all pre paid meals / baggage / exit row seating is forfeited. Have been informed of this each and every time at the check-in desk (flown JQ (OOL-NRT/KIX) 4 times).

(As to be expected honestly - for a $250 airport upgrade to starclass on a 9hr flight).

Best of luck however….