Jetstar online booking process pipedream...

[TripleB]

Dear Jetstar,

I fly with you around 40 times a year. I think that your seats are more comfortable than VA and I'm ok with bringing my own entertainment for the SYD-DRW flights and having something to eat at home or the airport before the flight. I'm also ok with the $32 you charge for the QF points and SCs on DRW-SYD (and vv) sectors and the extra $26 you then charge me when I select an exit row seat. You also ply my usual DRW-SYD-DRW route at times which really suit me.

What I would really like you to do is let me make bookings quicker and with less frustration.

I don't want any baggage (and yes before you ask when I said that I didn't want baggage the first time I was sure about that), the $9 ipad, the $12.95 QBE travel insurance you have preselected for me, nor do I want to make a donation to Starkids. I don't need any car hire, or hotels or activities or anything else. I know that you make a lot of money off the extras - heck when you are on sale I can spend another 40% on top of the base fare just in the plus bundle for the points and the exit row. I love your low fares; I really do - but can I perhaps pay an annual subscription or an additional fee per booking to be able to make bookings without having all the stuff I don't want thrust in my face - clicking through all the pages and deselecting the stuff you have preselected for me really slows down the booking process. Over at QF I can make a booking in about a quarter of the time it takes me to do the same with you.

Yours sincerely,
TripleB

 

[benjy]

Yes! An express option would be amazing!

Select Flight > Add Bundle > Select Seats > Select "Skip to Checkout" > Pay.

 

[yohy?!]

the mobile site is much more streamlined

or better yet just avoid JQ altogether

 

[TripleB]

the mobile site is much more streamlined

or better yet just avoid JQ altogether

Thanks for the tip - I will try the mobile site.

Sadly QF have canned the 19:30 SYD-DRWs every day but Sunday and the 1am DRW-SYDs - which is my weekly commute of sorts. So it's JQ or bust. That's a little bit of a lie - I typically cheap out and save the money and take JQ on the evening SYD-DRW and then pay up for QF on the redeyes.

 

[AustraliaPoochie]

I too hate preselection, and also the credit card surcharge.
Edit: ooo, didn't realise Jetstar takes/accepts Poli payments... used that on a VA booking, seeing that JA takes Poli, ahhhh... sorry, carry on!

 

[PaulST]

Dear Jetstar,

I fly with you around 40 times a year. I think that your seats are more comfortable than VA and I'm ok with bringing my own entertainment for the SYD-DRW flights and having something to eat at home or the airport before the flight. I'm also ok with the $32 you charge for the QF points and SCs on DRW-SYD (and vv) sectors and the extra $26 you then charge me when I select an exit row seat. You also ply my usual DRW-SYD-DRW route at times which really suit me.

What I would really like you to do is let me make bookings quicker and with less frustration.

I don't want any baggage (and yes before you ask when I said that I didn't want baggage the first time I was sure about that), the $9 ipad, the $12.95 QBE travel insurance you have preselected for me, nor do I want to make a donation to Starkids. I don't need any car hire, or hotels or activities or anything else. I know that you make a lot of money off the extras - heck when you are on sale I can spend another 40% on top of the base fare just in the plus bundle for the points and the exit row. I love your low fares; I really do - but can I perhaps pay an annual subscription or an additional fee per booking to be able to make bookings without having all the stuff I don't want thrust in my face - clicking through all the pages and deselecting the stuff you have preselected for me really slows down the booking process. Over at QF I can make a booking in about a quarter of the time it takes me to do the same with you.

Yours sincerely,
TripleB

I'm happy to put up with all of the extra stuff since I'm getting such cheap flights, but I do think that the automatic selecting of things is somewhat rude. Presumably they just chasing people who're in a hurry and don't notice that they're paying for something extra.

 

[k_sheep]

QF has been just as bad lately with all the add ons. I've been stung with a couple of minor things before ("donations" and travel insurances) which is super annoying.

 

[ozbeachbabe]

I've done a few JQ bookings of late - MEL/BKK, BNE/DPS/BNE & BNE/HNL & IIRC the only things pre-selected that you had to de-select were the checked baggage and the Starkids donation. I have got caught out a couple of years ago paying for insurance I didn't want when I thought I'd deselected it. I believe the other extras are left blank leaving you to select 'yes' or 'no'.

I get why they pre-select the checked baggage because too many people that want checked baggage would forget or not select it then throw a tantrum at the airport when they're hit up for the much more expensive price to add bags when they checkin.

Sure it can take a while but you can streamline the process by saving your details for next time so it will remember name, address, phone etc. You will always see a pop-up that tells you your session is about to expire & do you want to extend which I've done several times during the one booking & have still been able to successfully complete the booking.

I too hate preselection, and also the credit card surcharge.
Edit: ooo, didn't realise Jetstar takes/accepts Poli payments... used that on a VA booking, seeing that JA takes Poli, ahhhh... sorry, carry on!

Poochie you don't have to do Poli to avoid the cc surcharges on JQ - all you need to do is Google 'Jetstar mobile site' from in a browser on your tablet or desktop then use your QF Cash card or other applicable debit card & hey presto.

 

[TripleB]

Poochie you don't have to do Poli to avoid the cc surcharges on JQ - all you need to do is Google 'Jetstar mobile site' from in a browser on your tablet or desktop then use your QF Cash card or other applicable debit card & hey presto.

Great tip - will try it later today.