Jetstar Website - Booking Engine Bug Is Driving Me Crazy!

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How can I get in touch with J* to get them to fix their online booking page from TH?? Entering the information on their homepage gets me absolutely nowhere - I am forever re-entering the information at the bottom of the results page. :evil:

It drives me nuts!! Seriously, if you expect your customers to use your on-line booking form, make sure it works correctly - the aggravation factor on LLC's is already at an all-time low, and continuous website errors don't help make things any easier.

 

[jsd]

How can I get in touch with J* to get them to fix their online booking page from TH??

Ummm I don't think they like being told that things don't work


A workaround to this would be to hook directly into the booking engine @ http://book.jetstar.com and doing your search from there...

If that doesn't work, I'd probably point the finger at your computer instead, what browser are you using on your PC?


Josh

 

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Thanks for the link Josh.

It's actually only been this year that I've been having problems - the actual booking engine on their homepage refuses to accept the month you input, instead continually implementing the actual month you are booking in (eg: For this month, I want to book April 8 2011 it changes to March 8 2011 for this month, and responds with "No flights Available" - doesn't matter what month I choose, it just rejects, rejects, rejects.:shock

Using a Macbook Pro and latest version of Firefox.

Like it or not - it's a bug and they really do need to fix it.

 

[JetstarNews]

Thanks for the link Josh.

It's actually only been this year that I've been having problems - the actual booking engine on their homepage refuses to accept the month you input, instead continually implementing the actual month you are booking in (eg: For this month, I want to book April 8 2011 it changes to March 8 2011 for this month, and responds with "No flights Available" - doesn't matter what month I choose, it just rejects, rejects, rejects.:shock

Using a Macbook Pro and latest version of Firefox.

Like it or not - it's a bug and they really do need to fix it.

Thanks for taking the time to alert us to this issue. I'll have a word with our web development team and provide you a response on the issue.

Cheers,

Simon Westaway

 

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Thanks Simon,

Appreciate greatly.

 

[lovestotravel]

Using a Macbook Pro and latest version of Firefox.

That's your problem right there

 

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Ha ha ha.:mrgreen: