If I ever have to talk to the Singapore Krisflyer call centre again i will throw up!!
Every call is an arduous process that takes an hour minimum of you repeating yourself adnausuem until you eventually by sheer luck have them indicate they understand...only to prove themselves wrong and tell you they will have to call you back.
Recent experiences:
Trying to select book the cook meals online for a suites flight 42 hours out from flight and website says to call the call centre. Call and am put through to India only to be told book the cook needs to be booked 48 hours before.
Ummmm no right here in front of me it’s says 24hours before. This guy continues to argue with me for the next 30 minutes that there is nothing he can do and it needs to be done 48 hours despite it clearly saying 24 hours before on the selection page!!!! So frustrating!!! So I ask to talk to his supervisor then all of a sudden what do you know-he can amazingly book the meals for me!! I don’t know what was more frustration-arguing with him for 1 hour about something clearly stated on the site, that he lied about being able to book the meals, or that it took the threat of talking to his supervisor to get anything done. I then spent a further 40 minutes having him manually select the meals!! Just totally inadequate and unacceptable.
Next call-I had some waitlists clear for my wife and I to suites but as they only let you book 2 waitlist I was unable to get a third for our son. So I elected to swap my son for my suite class booking so that Mum and son flew in suites together and I’d remain in business. So all that was required was a change of name on the waitlist from my name to my sons-baring in mind here had been no ticket issued as yet from the waitlist! Again another 1.3 hour call of back and forth until eventually I asked to speak to the supervisor and again amazingly what was previously impossible is now possible.
And now that Mum is in first I want our infant to be upgraded from business to suites. I have already paid $1,300 for the infant ticket in J class and now they want to charge a further $1,500 to have the infant travel with Mum from London to Singapore in suites!!! What the hell??? So I call back asking to explain the charge-after waiting 30 minutes for someone to answer I am connected to India (shudder..). I then spend the next hour with a guy who claims he can’t see that I have ANY bookings!!! Seriously this is so frustrating!! After putting me on hold for 10 mins he eventually comes back and says he is unable to help me and I will have to wait for a call back!!! Another 1hr+ of my life wasted...
What on earth is going on with these guys? Incompetence would be a compliment. Surely is making me never want to fly with them again.
Every call is an arduous process that takes an hour minimum of you repeating yourself adnausuem until you eventually by sheer luck have them indicate they understand...only to prove themselves wrong and tell you they will have to call you back.
Recent experiences:
Trying to select book the cook meals online for a suites flight 42 hours out from flight and website says to call the call centre. Call and am put through to India only to be told book the cook needs to be booked 48 hours before.
Ummmm no right here in front of me it’s says 24hours before. This guy continues to argue with me for the next 30 minutes that there is nothing he can do and it needs to be done 48 hours despite it clearly saying 24 hours before on the selection page!!!! So frustrating!!! So I ask to talk to his supervisor then all of a sudden what do you know-he can amazingly book the meals for me!! I don’t know what was more frustration-arguing with him for 1 hour about something clearly stated on the site, that he lied about being able to book the meals, or that it took the threat of talking to his supervisor to get anything done. I then spent a further 40 minutes having him manually select the meals!! Just totally inadequate and unacceptable.
Next call-I had some waitlists clear for my wife and I to suites but as they only let you book 2 waitlist I was unable to get a third for our son. So I elected to swap my son for my suite class booking so that Mum and son flew in suites together and I’d remain in business. So all that was required was a change of name on the waitlist from my name to my sons-baring in mind here had been no ticket issued as yet from the waitlist! Again another 1.3 hour call of back and forth until eventually I asked to speak to the supervisor and again amazingly what was previously impossible is now possible.
And now that Mum is in first I want our infant to be upgraded from business to suites. I have already paid $1,300 for the infant ticket in J class and now they want to charge a further $1,500 to have the infant travel with Mum from London to Singapore in suites!!! What the hell??? So I call back asking to explain the charge-after waiting 30 minutes for someone to answer I am connected to India (shudder..). I then spend the next hour with a guy who claims he can’t see that I have ANY bookings!!! Seriously this is so frustrating!! After putting me on hold for 10 mins he eventually comes back and says he is unable to help me and I will have to wait for a call back!!! Another 1hr+ of my life wasted...
What on earth is going on with these guys? Incompetence would be a compliment. Surely is making me never want to fly with them again.