PaulST
Established Member
- Joined
- Feb 12, 2014
- Posts
- 1,196
LAN's New Business class - 787-9 trans-Tasman TR
[video=youtube;EhMOSB8O5lw]https://www.youtube.com/watch?v=EhMOSB8O5lw[/video]
Hi all, I flew with LAN late last year and while the hard product was fairly good, the service was really quite bad. A mate convinced me to try them again, and I figured that I may have just lucked out with a bad crew. I was also keen to try the -9 version of the 787.
LAN have quite a small check-in section so the queue was quite long! Fortunately the premium queue was completely empty and we were through the Express security within minutes. For interests’ sake, a friend took the standard path through security/customs and I think I bet him by around 1 min.
Boarding was civil and well managed.
We were welcomed on board by a friendly guy (who I suspect was the CSM?) and sent to our seats.
I believe that the interior is the same as that in the new LAN Airbus A350 and it’s a nice place to be. The colours are great and the seats are soft and wide. It’s more of a traditional lay out with 2-2-2 seating rather than the common 1-2-1 suite style now becoming the norm. It felt incredibly spacious and a pleasant place to be. A very quiet (possibly his first few flights?) FA arrived and gave us a drink (I got a LAN special which I believe had Kiwi fruit in it but I struggled to hear his description) and some nuts (which were at room temperature).
Take-off was on time and I believe that those engines spooling up to max power will never get old. They sound fantastic!
Lunch arrived fairly promptly and tasted fine. There were no descriptions that I could find or choices as it just arrived. I think it was vegetarian (which wasn’t a problem). I had a glass of white wine (from Chile I believe) which tasted fine, although there were no top-ups at any stage during the flight.
The lunch utensils were promptly taken and we didn’t see the FAs again until we were walking off the plane.
The IFE was average as there wasn’t a lot of content (ie. The episodes of Modern Family were >5 years old). The menus open and close quickly and the screen is of a great quality, but it’s physically a long way away from your face so you’re sometimes squinting.
The flight arrived on time and it was a fantastic day in Auckland so the view was great.
Over all, the hard product is certainly better than QF’s trans-Tasman J and I do love the 789s. The hard product is a bit different to EK’s in that EK’s is more of a suite while LAN’s seats are more spacious. The food was fine but the poor service left a bitter taste in our mouths. While QF’s hard product is rather poor, everything else is usually great (I was referred to by name for my entire last flight, and I was only PS or just SG at the time). EK, on the other hand, have both the hard and soft product down pat and next time I’m flying tran-Tasman J, I’ll be choosing between EK and QF (learning towards the former).
[video=youtube;EhMOSB8O5lw]https://www.youtube.com/watch?v=EhMOSB8O5lw[/video]
Hi all, I flew with LAN late last year and while the hard product was fairly good, the service was really quite bad. A mate convinced me to try them again, and I figured that I may have just lucked out with a bad crew. I was also keen to try the -9 version of the 787.
LAN have quite a small check-in section so the queue was quite long! Fortunately the premium queue was completely empty and we were through the Express security within minutes. For interests’ sake, a friend took the standard path through security/customs and I think I bet him by around 1 min.
Boarding was civil and well managed.
We were welcomed on board by a friendly guy (who I suspect was the CSM?) and sent to our seats.
I believe that the interior is the same as that in the new LAN Airbus A350 and it’s a nice place to be. The colours are great and the seats are soft and wide. It’s more of a traditional lay out with 2-2-2 seating rather than the common 1-2-1 suite style now becoming the norm. It felt incredibly spacious and a pleasant place to be. A very quiet (possibly his first few flights?) FA arrived and gave us a drink (I got a LAN special which I believe had Kiwi fruit in it but I struggled to hear his description) and some nuts (which were at room temperature).
Take-off was on time and I believe that those engines spooling up to max power will never get old. They sound fantastic!
Lunch arrived fairly promptly and tasted fine. There were no descriptions that I could find or choices as it just arrived. I think it was vegetarian (which wasn’t a problem). I had a glass of white wine (from Chile I believe) which tasted fine, although there were no top-ups at any stage during the flight.
The lunch utensils were promptly taken and we didn’t see the FAs again until we were walking off the plane.
The IFE was average as there wasn’t a lot of content (ie. The episodes of Modern Family were >5 years old). The menus open and close quickly and the screen is of a great quality, but it’s physically a long way away from your face so you’re sometimes squinting.
The flight arrived on time and it was a fantastic day in Auckland so the view was great.
Over all, the hard product is certainly better than QF’s trans-Tasman J and I do love the 789s. The hard product is a bit different to EK’s in that EK’s is more of a suite while LAN’s seats are more spacious. The food was fine but the poor service left a bitter taste in our mouths. While QF’s hard product is rather poor, everything else is usually great (I was referred to by name for my entire last flight, and I was only PS or just SG at the time). EK, on the other hand, have both the hard and soft product down pat and next time I’m flying tran-Tasman J, I’ll be choosing between EK and QF (learning towards the former).
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