I recently contacted Qantas to follow up on the issue of only 1 passenger on multi-passenger Classic Flight Reward bookings receiving a refund, which has been widely reported on this and various other AFF threads.
Qantas told me that they have identified a "temporary issue" affecting some multi-passenger award bookings which has now been fixed. They also said that they've not recently been contacted by members about this particular issue, and that all outstanding refunds for subsequent passengers on multi-passenger bookings have now been processed.
For members who experienced this problem, have you now received a full refund for all remaining passengers on your booking/s?
