Venting my frustration and looking for any ideas. I recently caught 2 Virgin Flights - NTL-BNE-CNS. The BNE_CNS was 90 mins late, so we were bundled off the flight and straight on to the next flight within minutes (thank you) However, when I arrived in CNS, I noticed my purse was no longer in my bag. Of course, money, cards, licences, MCare, Health fund - everything!!! Contacted NTL, BNE, CNS airports (not expecting it to be there) - you have to put in an email request and someone will call you. Contacted VIRGIN lost property - first of all, no answer for multiple calls. Then finally a message - please leave your number and we will contact you - still waiting 5 days later...........
Contacted them again myself later the 1st day - directed to an overseas call centre - we will check for a 'black purse' - no black purse has been handed in but will you call us again in 24 hours. I did this again - different person - different checks, telling the story, giving the flight numbers, etc, etc. We will check (? where) - came back - no black purse has been handed in. I asked them - if you find it, as it has all my ID in it, will you contact me? Oh no, you have to call every 24 hours and we will check for you on our database...............no wonder their lines are tied up and no one is answering the phone. The chances of someone in an OS call centre locating my purse with all my life in it, is virtually ZERO, I believe, even if someone has handed it in. It appears that there is really no system or process for lost property left on flights. My purse could still be in the air somewhere on a flight - or it could be languishing in some lost proerpty desert somewhere - but how to locate it, I can not work out. (yes, I am going to buy some Airtags)
If the purse has all my ID in it, would they really not contact me - I may find it at an auction of lost property some time in the future??
Contacted them again myself later the 1st day - directed to an overseas call centre - we will check for a 'black purse' - no black purse has been handed in but will you call us again in 24 hours. I did this again - different person - different checks, telling the story, giving the flight numbers, etc, etc. We will check (? where) - came back - no black purse has been handed in. I asked them - if you find it, as it has all my ID in it, will you contact me? Oh no, you have to call every 24 hours and we will check for you on our database...............no wonder their lines are tied up and no one is answering the phone. The chances of someone in an OS call centre locating my purse with all my life in it, is virtually ZERO, I believe, even if someone has handed it in. It appears that there is really no system or process for lost property left on flights. My purse could still be in the air somewhere on a flight - or it could be languishing in some lost proerpty desert somewhere - but how to locate it, I can not work out. (yes, I am going to buy some Airtags)
If the purse has all my ID in it, would they really not contact me - I may find it at an auction of lost property some time in the future??
