Lounge Refund - wow!

[juliusg]

When I went Silver Velocity 3 months back, I forked over $300 and joined the lounge. Today they refunded $300 because I just went gold - I expected 75% refund, got the whole lot back. That exceeded my expectations! The only thing left to sort out is absence of Spirits in the lounge.... Other than that, I have a Golden Wing feeling, just like Ansett all over again!

 

[Flashback]

Now that's customer service a certain legacy carrier could learn from.

 

[oz_mark]

Now that's customer service a certain legacy carrier could learn from.

Aren't you supposed to say 'How LCC'ish'? :shock:

 

[Noob]

Aren't you supposed to say 'How LCC'ish'? :shock:

Oh how I hate that term! It is so over used on this forum