Love them when they do right, But Haters got to Hate

[tuppaware]

I'm slightly flippant with Qantas. I love to love them because they are a national carrier but..... when I get bad service I regret the amount of time I spend being loyal.... Almost to a point of disgust. For example I did a SYD-DFW yesterday and got an upgraded from Y to J using points. Because of my recently applied WP status I managed to get 1A which I was happy about! Apart from sharing the cabin with most of the wiggles (who I didn't know were the wiggles until I landed) I was mostly happy about. The cabin is a little ratty in that If i had paid for a first class ticket on this plane on another flight I would call it a waste of money. What I was extremely frustrated with was the service, the FA's just didn't seem to give a sh|t. In that I'm not one to make a fuss, I spent a good deal of my early life working in hospitality so when it comes to people in service trades I give them the benefit of the doubt but one FA in the cabin went out of the way to make everything I asked for seem like it was a chore - I would get a 'sigh' or a 'yeah wait a minute' response for a simple request for nuts. The most disrespectful comment when was when I asked for a Hot chocolate through the night, only to be told 'ohhh you want one of those old cough packet mixes things do ya?' I was willing to let it go, as I enjoyed the rest of the flight - Even the pilot came down and introduced himself to everyone in the F cabin (I think he really wanted to meet the wiggles!) But I think I might make a complaint after my two mates who where back in J cabin proper had the best FA- who even gave them a bottle of wine to take away with them! I guess thats the standard- inconstant much ?

 

[TonyHancock]

I hear you on this. This mirrors my experiences exactly.

edit: Just to qualify my experiences have been riddled with inconsistency.

 

[djfuzz]

Not that this excuses things in any way - but I'm assuming from what you've said you were getting J service in the F cabin? That might go some way towards explaining why the service wasn't better than your friends in J.

Of course, that certainly doesn't mean that you should've gotten bad service like that - every time we've been on J in F, the FAs have been exemplary and made a point to go out of their way to do whatever they could to ensure that we enjoyed the 'F cabin' service.

Seems like it's worth raising that the service wasn't up to scratch for J class (or any other class, but that's a start!).

 

[mannej]

With the point about the cabin, QF are in the process of removing the F Cabin in those 747's, and replacing it with the A380 J product.

That may fix the problem of the dilapidation.

 

[drron]

Not that this excuses things in any way - but I'm assuming from what you've said you were getting J service in the F cabin? That might go some way towards explaining why the service wasn't better than your friends in J.

Of course, that certainly doesn't mean that you should've gotten bad service like that - every time we've been on J in F, the FAs have been exemplary and made a point to go out of their way to do whatever they could to ensure that we enjoyed the 'F cabin' service.

Seems like it's worth raising that the service wasn't up to scratch for J class (or any other class, but that's a start!).

Shouldn't be relevant.But there is a difference.In the last 12 months we have flown F on the 747 twice-upgraded with points SYD-BKK-plus once J in F NRT-SYD.
The worst service was one of the F trips.The other 2 occasions both were very good service but our J in F service was the best.

 

[Simo]

One of the issue I see with Qantas is inconsistency of customer service.I have seen it many times myself.It is not just FA's but also in the QP's and check in areas and also the status checker and lost baggage staff...

 

[OverrideServlet]

Have you sent this feedback to QF? If not I'd encourage you to do so.

People (including myself) like to complain about inconsistent service in the cabin. But I do try to make an effort to send both good & bad feedback to Qantas so it can be passed on to (and then possibly ignored by) whoever is in charge of such matters.

 

[serfty]

[Reformatted for readability]
I'm slightly flippant with Qantas.

I love to love them because they are a national carrier but..... when I get bad service I regret the amount of time I spend being loyal.... Almost to a point of disgust.

For example I did a SYD-DFW yesterday and got an upgraded from Y to J using points. Because of my recently applied WP status I managed to get 1A which I was happy about! Apart from sharing the cabin with most of the wiggles (who I didn't know were the wiggles until I landed) I was mostly happy about.

The cabin is a little ratty in that If i had paid for a first class ticket on this plane on another flight I would call it a waste of money.

What I was extremely frustrated with was the service, the FA's just didn't seem to give a sh|t. In that I'm not one to make a fuss, I spent a good deal of my early life working in hospitality so when it comes to people in service trades I give them the benefit of the doubt but one FA in the cabin went out of the way to make everything I asked for seem like it was a chore - I would get a 'sigh' or a 'yeah wait a minute' response for a simple request for nuts. The most disrespectful comment when was when I asked for a Hot chocolate through the night, only to be told 'ohhh you want one of those old cough packet mixes things do ya?'

I was willing to let it go, as I enjoyed the rest of the flight - Even the pilot came down and introduced himself to everyone in the F cabin (I think he really wanted to meet the wiggles!)

But I think I might make a complaint after my two mates who where back in J cabin proper had the best FA- who even gave them a bottle of wine to take away with them! I guess thats the standard- inconstant much ?

I would consider making a complaint as well. Keep it brief - and do not mention your two mates nor their freeby.

Also, it would help immensely if you have the name of the FA who "went out of the way to make everything I asked for seem like it was a chore"; or at least can describe that person.

 

[Princess Fiona]

Shouldn't be relevant.But there is a difference.In the last 12 months we have flown F on the 747 twice-upgraded with points SYD-BKK-plus once J in F NRT-SYD.
The worst service was one of the F trips.The other 2 occasions both were very good service but our J in F service was the best.

This has also been my experience in J in the F Cabin ( SYD-SFO).
Exemplary service by Graham, and other great crew. I was so impressed I emailed QF.
I have also had ordinary F service from QF on one occasion ( SYD-JFK)
Other J and F flights have been fine.
The problem seems to be a lack of consistency.
I would contact QF if I received surly service like you have experienced.

 

[KitKat]

Yep, one of the worst service as well for me was in F. Unfortunately, Qantas is consistent - it is consistently inconsistent.

Also a friend of mine related to me their experience in J recently which just exemplifies the Qantas crew attitude sometimes.
He had fallen asleep on take off (after a couple of drinks with me in the Flounge). A few hours in the flight, when it was all dark he woke up and went to the galley to ask for some water. The reply with attitude was "What is wrong with the bottle of water you have?". How difficult is it to give the pax a cup of water, and then bring them back to the seat to show them the bottle in the bottle holder......
Sigh, I am a Red Roo supporter but I am not sure why I remain so loyal...

 

[rechoboam]

Australian service. Im in a 5star hotel now, on checkin am greeted with "ya right???"I work in a public institution serving drunk and abusive people half the time and I'm still able to say, "I'm R, I'll be looking after you today" and make people feel comfortable. Australian service is simply a train wreck. If I lived in say Singapore there's no way I would fly QF here, or even visit here for pleasure. Unfortunately the only way is down, and wait til prices respond to the carbon tax.

 

[tuppaware]

I would consider making a complaint as well. Keep it brief - and do not mention your two mates nor their freeby.

Also, it would help immensely if you have the name of the FA who "went out of the way to make everything I asked for seem like it was a chore"; or at least can describe that person.

Thanks for the reformatting, it seems that Safari Beta doesn't like the WYSIWYG editor.

I will submit a complaint. I wasn't expecting first class experience, nearly that the service would be on-par if not more attentive then what I would get in Y. All I found was that was I was treated with disrespect.

I get the feeling the FA's at the pointy end are old and need replacement or retirement. Bit like some of QF's planes