My WW EDR Card Has Just Been Hacked.

[robd]

I received a text message from Woolworths this morning saying that my WW EDR CC has been temporarily blocked as a security precaution. I haven't used this card for over 12 months.

I phoned and was told that a small transaction of about $8.50, from a company called Stratosphere had gone through, followed by another one of over $200 from a different company name. The transactions are dated today. As we talked, she told me that a heap of further transactions were pending, coming from Europe, Britain and the US. The card is now "Lost or Stolen", but any transactions that have made it through, I will have to dispute.

As mentioned previously, I haven't used this card in over 12 months, and have never used it overseas. Unfortunately now that the card is blocked, I can't access any information online and will have to wait for a paper statement to see the transactions.

It's got me thinking about the new Privacy Policy that was implemented yesterday or is it just pure coincidence that this happened now?


** Can a Mod please change the title to read "My WW EDR Card etc". I don't want to give the impression the whole database was hacked, just my card AFAIK.

 

[eastwest101]

This looks to be broken off as a separate thread from another older thread, but will go and have a look at any Privacy Policy changes on the WW EDR web site myself.

I know you haven't used it for 12 months - but when you were using it - was the use all in Australian merchants shops hotels etc or did you use the card to buy anything online? May be worth keeping an eye on your other online accounts etc just to be on the safe side.

Let us know how the dispute transaction goes in the future. Good luck. I have never had to dispute anything on WW EDR so will be interested to see how easy/painful they make it.

 

[Princess Fiona]

I've had my Woolworths card stopped after online fraud. Someone put through a $1.01 transaction to some Victorian Spa wholesale company and then a large transaction >$1500 went through for the Good Guys. Woolies (quite rightly) picked up that I had never shopped there and stopped the card. It was a pain as I had to get a new one re-issued and change direct debits etc but they credited the dodgy Good Guys without any input needed from me.
Good Luck

 

[robd]

Well, I have to say their fraud team did a great job blocking the card as soon as they did. Apparently it wasn't the amount that went through that flagged it, it was the international location it came from.

If it had been the 28 degree card, I'm not so sure. Whilst they have checked with me in the past on my o/s purchases, they didn't bother yesterday when I put 1 flight from Expedia.com through and the exact same flight from Orbitz about 1 hour later on the card. Mind you, I'm sure 28 Degrees must have a fair idea who the AFF members are when transactions come from Malaysia, Cambodia, Brazil, US, AUS, SIN, etc. all in the space of a couple of days

I went through the transactions and balances of all my other cards and they look ok at the moment. This card has me stumped because I know I only used it for local purchases. The only thing that I noticed today was the security code would have only taken 12 goes starting at 000 to crack, so if you had the card number, even a novice fraudster could have accessed it easily. Guess it's been sold to those kinds.

 

[Quaffer]

This may or may not be related, but my WW EDR card has also been blocked as a result of a suspicious overseas transaction (for about $8). After speaking to the rep, and confirming the transaction wasn't mine, my card has now been cancelled, and a new one will be issued.

Good to see the fraud detection working effectively!

 

[get me outta here]

Just tried to log into mine to check, but for the last hour or so it won't let me in. I guess others are trying to also check, anyone else having probs before I call them which is always a pain?

 

[eastwest101]

No problems with me logging on at the moment (Windows PC with Internet Explorer).

 

[robd]

Well, I have to say their fraud team did a great job blocking the card as soon as they did. Apparently it wasn't the amount that went through that flagged it, it was the international location it came from.

If it had been the 28 degree card, I'm not so sure. Whilst they have checked with me in the past on my o/s purchases, they didn't bother yesterday when I put 1 flight from Expedia.com through and the exact same flight from Orbitz about 1 hour later on the card. Mind you, I'm sure 28 Degrees must have a fair idea who the AFF members are when transactions come from Malaysia, Cambodia, Brazil, US, AUS, SIN, etc. all in the space of a couple of days

I went through the transactions and balances of all my other cards and they look ok at the moment. This card has me stumped because I know I only used it for local purchases. The only thing that I noticed today was the security code would have only taken 12 goes starting at 000 to crack, so if you had the card number, even a novice fraudster could have accessed it easily. Guess it's been sold to those kinds.

So on the 13th March, I was told that there were odd transactions on my card, which I confirmed as fraudulent. I rang immediately to tell EDR that they weren't mine, and that I wanted to cancel the card, but I was told that I couldn't cancel the card until the balance was zero, and that I would have to dispute the charges when they came through on my statement. They told me that they were going to put a stop on the card and issue a new card, but suggested I not activate the new card to avoid the annual fee due in May. I received the new card, and as recommended, did not activate it. I have not since received a statement with any outstanding transactions.

Today, I received a statement with a balance outstanding for the annual fee of $89.

 

[gizzard]

Just tried to log into mine to check, but for the last hour or so it won't let me in. I guess others are trying to also check, anyone else having probs before I call them which is always a pain?

I haven't been able to log on for 2 days now. I've tried 2 browsers and also my partner's card but no luck.

 

[get me outta here]

I often having trouble logging in. Buy, got in yesterday to confirm that my ATO points had been paid and are now in my QF account and no errant charges from elsewhere.