Mystery of on-line upgrades

[spiggy_topes]

Traveled BNE-HKG yesterday. Booked an upgradeable Y ticket and put in a request for an upgrade to J three weeks ago. Saw it logged in the system as 'request to upgrade to economy' (presumably a glitch in the software).

Checked Monday morning to be told 'your request has not been successful'. Planned for a trip in the back of the bus (less hand luggage, checked bag etc).

Arrived at BNE yesterday to be told my upgrade was successful! In fact, the Business section was about two-thirds empty.

What gives? If I'd checked in on-line, presumably the upgrade request would have fallen through....

 

[NM]

Moving this thread to the Qantas FF Forum since it would appear to be about the use of QF FF Upgrades.

 

[MelUser]

I was monitoring a Y-J upgrade request last week from JFK (New York) to SYD.

This is what happens:

The QF MMB system reservation will say "an upgrade to Economy has been requested" as soon as upgrade request is lodged (ie up tp 90 days before travel)

At T-20hrs55mins a second reservation box appears for the same sector.

The first sector will always say "an upgrade to Economy has been requested" if and until this sector box disappears.

The second sector reservation box will read (at this stage) "Your upgrade to Business is declined".

Meanwhile checkmytrip.com shows 2 sectors too but is less cluttered and clearer. It says for first sector Economy "CONFIRMED" and for second sector Business "WAITLISTED".

This same state of affairs continues until T-17hrs, 35mins when:

Dealing firstly with checkmytrip.com:

The "Economy CONFIRMED" sector disappears and the second one now reads "Business CONFIRMED".

Meanwhile (ie at T-17hrs,35mins) at QF's MMB the following has happened:

The first sector record reading: "an upgrade to Economy has been requested" disappears.

The second sector reading now reads "an upgrade to Business has been requested"

At T-14hrs5mins the following has happened at QF's MMB (although it may have happened a bit earlier):

- previously 2nd and now only remaining sector reads "Your upgrade to Business has been successful"
- points, in this case 192000 (2 pax upgrade) have been vacuumed from QFF account (ouch!)

Moral of story - checkmytrip shows you much sooner than QF's MMB although I suppose QF has the right to reverse the upgrade up until it has helped itself to the points.

 

[Anna]

The QF MMB system reservation will say "an upgrade to Economy has been requested"

An upgrade to economy from what?

 

[oz_mark]

An upgrade to economy from what?

Cargo Hold

 

[NM]

Cargo Hold

One hopes that upgrade is always successful

 

[Will]

Excellent summary by MelUser. Exactly the same happened for me. The first evidence I had that it had been approved was a change in the requested seat (to 2K )

 

[MelUser]

Excellent summary by MelUser. Exactly the same happened for me. The first evidence I had that it had been approved was a change in the requested seat (to 2K )

I have found that in the last 3 successful Int upgrades - Y-J, MEL-LAX, LAX-MEL, JFK-SYD all seat allocations have simply gone blank after upgrade - whether on checkmytrip.com or BA MMB.

Where abouts did you see your new seating allocation?

 

[Will]

Where abouts did you see your new seating allocation?

It appeared in MMB on the QF website, in the box up the top where it says "Seat request: xx"

I took some screenshots of the process because I thought it was quite confusing. They are at home but I can post them up in two weeks if anyone is interested in the bizarre and inaccurate error messages that the QF website displays.

 

[serfty]

Aside from having no seat preallocated (on CMT), that Mirrors our successful upgrade in June (right to the 192K points).

(We did get 24A/B

on check-in)

 

[MelUser]

26A/B here so no complaints either!

 

[coco50]

An upgrade to economy from what?

A plastic chair in the aisle! This strange statement is on my three upgrade requests with QF. All of them have been made over the phone. I asked to person the other day when requesting upgrade from HNL to SYD and she said that this was normal, but I didn't get much further with it.

 

[bambbbam2]

I bumped into a QF engineer recently and he was telling me he had to fly to LAX on an urgent flight, the only seat available was a spare jump-seat.

He tried to walk around as much as possible during that flight!

 

[docjames]

I bumped into a QF engineer recently and he was telling me he had to fly to LAX on an urgent flight, the only seat available was a spare jump-seat.

He tried to walk around as much as possible during that flight!

Surely he could have been in the crew rest area for some of the flight

 

[serfty]

Hmm... Qantas are still playing with their site and it's still not right.

Last week I upgraded some domestic segments of an international PNR to/from CNS.

The points were deducted and Qantas.com showed U class with successful upgrade request text. This was also reflected on CheckMyTrip and other relevent sites.

Until today!

I now see:

[-] More flight info

Note: Your upgrade from Sydney to Cairns has been declined.

Status: Confirmed

Upgrade status: undef
(BKGD.text.UpgradeStatus.G)

Class: Business (U)

Flight Duration: 3h 10m

I am not worried as all indicators point to Business class. (including "confirmed" & "Business" on Check my Trip)

 

[NM]

I now see:I am not worried as all indicators point to Business class. (including "confirmed" & "Business" on Check my Trip)

maybe they think they are declining a request to upgrade from Business Class to a non-existent cabin?

 

[straitman]

maybe they think they are declining a request to upgrade from Business Class to a non-existent cabin?

... not upper deck in this case but upper wing class :!: :shock:

 

[Will]

I had the undefined error message too, for about 8 hours.

 

[NM]

... not upper deck in this case but upper wing class :!: :shock:

As opposed to this example of Underwing Class?

 

[straitman]

As opposed to this example of Underwing Class?

At least he is wearing his life jacket :!: :shock: