New Award Rates - Chance of Points refund w/o losing booking?

[blingy90]

Hi guys,

I have a booking for myself and my partner next year in early Feb from LAX-HKG-SYD.
We have had this booked for a while and hence under the old award (110,000 pts each).
The route now prices for 85,000k.

Any chance of getting the point difference refunded without losing the booking?

Cheers.

 

[serfty]

I myself would consider a bird in the hand and all that. There is no guarantee the award seats will become available again for rebooking after canceling or that you can get a CX agent who would do it for you.

If you feel 50k points is worth the risk of losing the booking altogether then go for it.

 

[Duffa]

I'm with Serfty. You might lose the whole thing.
BTW, how did you get the website to price at 85,000 points for LAX-HKG-SYD? I can only see it as two separate flights...

 

[BriarFlyer]

I'd hang on to the bird as well. Especially given how scarce those birds are now!

 

[blingy90]

Sorry for the delay guys. Been offline for a bit!

Can report success. Successfully rerouted and points refunded! We actually wanted to change our arrival from SYD to BNE (keeping the same LAX leg). This might have helped?

I could see availability online & confirmed with the agent prior to changing that tickets would be reissued and points refunded.

Win win all round