Staff initially quite evasive about lounge. Stated there were teething issues, unforeseen circumstances etc. Letter from GM also stated unforeseen circumstances.
Eventually one staff member confirmed it is lack of patronage. Most relevant to breakfast, as a spread of food would be prepared and put out only for two people to show up. Lots of wastage. Deemed better to give everyone of status or who had booked an exec room or suite a complementary, full off the card breakfast, including barista coffee.
I was initially disappointed as the check-in agent said I could use my drink voucher for coffee or juice at the bar if I wanted something pre or post the canapes. That to me was poor given you'd get coffee and soft drink any time in the lounge.
In the end, it wasn't too bad. Did (deliberately) have two coffees in afternoon in between meetings next door. Was not charged. Canapes were from 5pm and drinks continued through past 7pm. The last I ordered was at 7:40 and gave in my voucher for that as I thought it was only fair. The two red wines I sampled through the evening were among the better wines I've had in lounges.
Food was a tasting plate. One was more than enough for me as it is an assortment of rich meats, terrine, cheese etc. Suspect I was lucky to be solo so had one to myself. Didn't test if more would be made available if requested. Nor if it would vary by night.
Looked to me as though only 3 or 4 tables were partaking in the canapes. Fortunately bar was generally quiet.
Breakfast was good. Place almost deserted. At 9am only two tables occupied. One other couple arrived while I was there. I was last one remaining at 9:40. No buffet, just off the menu. Was charged but told it would be removed before final bill. It wasn't but when I queried the price of my total bill on checkout it was removed (wonder how many people get caught by not checking that??).
Was assured that lounge would be open next day, but only for coffees and soft drink through the day. Food would be back downstairs. Not sure if I was being told a fib but if that's the compromise I guess it makes sense.
Hotel was clearly very empty. I liked it but wonder how sustainable it is.
Overall, genuinely mixed views. Feel I was told some misinformation. But what I received (including an exec room upgrade) was good. The quiet and convenience (to the Dom terminal only) will probably see me stay here again at least once in a few months to give them another go.