i sort of dont blame them, its not a pleasant job,
when ive queued, the people around me, many of them didnt speak english so it was hard communication,
plus most were getting their claims rejected because the totals werent enough, or the tax invoice didnt have a gst component or just didnt qualify
and then telling the customer that their claim was being rejected wasnt pleasant either, a lot of angry people
and possibly some jealousy that people were claiming $10,000 watches/jewellery?
