New Velocity website is a Donkey

[wilso1]

Surely I am not the only one having problems with the new Velocity website? I transferred point across to my account for 2 business class seats SYD to LAX, the old system has the right amount of points, so when it does a search now it takes you to different page and you need to log back in. two log in for one flight search...The second webpage must be the new site, this website site has not updated my points. I called and they cannot seem to fix it, they tell me elevated up the line and someone will call back, no call back so far, two days later...They are obviously running two separate systems, the old and the new. The right hand does not know what the left hand is doing... The Velocity FF webpage has always been a budget system, and now looks like they have really stuffed it up. work done offshore by people who obviously done use FF programs. Save $2 to loose $5....

 

[grubbidok]

A donkey is far too graceful a beast compared to the velocity website

 

[obrienja]

I'm thinking that Virgin will soon be changing their name as a result of their website "issues". Nothing this thoroughly screwed can possibly qualify as being "Virgin".

 

[EuroFlyer]

ha ha

Agree though the new site isnt much fun to loose.

I'm thinking that Virgin will soon be changing their name as a result of their website "issues". Nothing this thoroughly screwed can possibly qualify as being "Virgin".

 

[Warks]

A three legged llama with TB is too kind a label for the website.

I was talking to the Sydney Lounge dragons/goddesses this morning and they said to make sure everyone gives their feedback online so they will fix it. They are obviously sick of copping it from everyone.

 

[eastwest101]

I was talking to the Sydney Lounge dragons/goddesses this morning and they said to make sure everyone gives their feedback online so they will fix it. They are obviously sick of copping it from everyone.

As are the VA customers, VA check-in staff, VA flight attendants, VA call centre staff, AFF moderators and soon VA management. At least the Sabre team got their end of project drinks completed on time.....

 

[Princess Fiona]

Substitute "Velocity Website" for hotel

BASIL FAWLTY
"This is typical. Absolutely typical... of the kind of... [shouting] cough I have to put up with from you people. You ponce in here expecting to be waited on hand and foot, while I'm trying to run a hotel here. Have you any idea of how much there is to do? Do you ever think of that? Of course not, you're all too busy sticking your noses into every corner, poking around for things to complain about, aren't you? Well let me tell you something - this is exactly how naz_ Germany started. A lot of layabouts with nothing better to do than to cause trouble. Well I've had fifteen years of pandering to the likes of you, and I've had enough. I've had it. Come on, pack your bags and get out."

 

[eastwest101]

Substitute "Velocity Website" for hotel

BASIL FAWLTY
"This is typical. Absolutely typical... of the kind of... [shouting] cough I have to put up with from you people. You ponce in here expecting to be waited on hand and foot, while I'm trying to run a hotel here. Have you any idea of how much there is to do? Do you ever think of that? Of course not, you're all too busy sticking your noses into every corner, poking around for things to complain about, aren't you? Well let me tell you something - this is exactly how naz_ Germany started. A lot of layabouts with nothing better to do than to cause trouble. Well I've had fifteen years of pandering to the likes of you, and I've had enough. I've had it. Come on, pack your bags and get out."

Candidate for most "liked" post in 2013? Good one.

 

[Deleted member 29185]

Substitute "Velocity Website" for hotel

BASIL FAWLTY
"This is typical. Absolutely typical... of the kind of... [shouting] cough I have to put up with from you people. You ponce in here expecting to be waited on hand and foot, while I'm trying to run a hotel here. Have you any idea of how much there is to do? Do you ever think of that? Of course not, you're all too busy sticking your noses into every corner, poking around for things to complain about, aren't you? Well let me tell you something - this is exactly how naz_ Germany started. A lot of layabouts with nothing better to do than to cause trouble. Well I've had fifteen years of pandering to the likes of you, and I've had enough. I've had it. Come on, pack your bags and get out."

Of course you have to read that in Basils voice for the full effect!

 

[oz_mark]

Of course you have to read that in Basils voice for the full effect!

If it helps: Satisfied Customers - Fawlty Towers - BBC - YouTube

 

[RooFlyer]

Haven't done much with Virgin recently, but went to check some flight timings and costs today and was really surprised to be asked for my velocity number etc to proceed. Its not a number I have handy (didn't seem to be brought up by the cookie), so i didn't bother going on.

You mean its a widespread problem since the new system was installed?

And its still there?

 

[Deleted member 29185]

If it helps: Satisfied Customers - Fawlty Towers - BBC - YouTube

Yep, I have that indelibly imprinted on my brain. There's a few others which could fit in here as well....like Basil answering the phone "Hello Fawlty cough...er I mean Fawlty website"!

Could also use "Don't mention the website! I mentioned once, but I think I got away with it"!

 

[eastwest101]

Haven't done much with Virgin recently....,

You are luckier than some, hasn't stopped planes taking off except for the first few days but just about everything else online is broken.

You mean its a widespread problem since the new system was installed?

Yes. Hence the Basil Fawlty references.

And its still there?

Yes. Date for fixes TBA....

 

[grubbidok]

Its not a number I have handy (didn't seem to be brought up by the cookie), so i didn't bother going on.

Cookie issues are everywhere in the new site. I've found that none of the Velocity store cookies are working either, as nothing is showing as pending after their usual 24hr period (have bought a few things, luckily they were cheaper than elsewhere, largely eBay). Have sent velocity an email about this, not expecting too much.