He might have been. It's only in the perfect vision of hindsight that in the view of many he was not. I'll give him credit though, he was great for the shareholders who are an important stakeholder in any company.
Additionally and generally speaking, customer facing staff would never criticise their employer to a customer even if there is real animus. For obvious reasons (the walls have ears). Actually I would not put them in that potentially uneasy position in the first place by asking that question.
