No points for statements issued 15/16 October.

[Scr77]

My last statement was issued on 16 October. No points were received after 5 days. I called Qantas and Woolworths (under HSBC and Macquarie).

It as taken about 4 hrs of being on hold and arguing with service reps, but finally Macquarie have admitted there is a problem. Apparently, due to the migration fom HSBC, ALL statements issued on 16 October have not received ANY points. Macquarie are not able to say when this will be corrected.

 

[Scr77]

This issue has now been resolved.

 

[moa999]

Just got my first statement issued 25/11.

A grand total of under 40 Qantas Points, and no Bonus Points
This despite approx $400 or spend including $60 Woolworths spend

so seemingly still some issues

 

[Princess Fiona]

I'm having some issues but as they seem to be including bonus points from nowhere I think I'll let it slide

 

[samh004]

I'm having some issues but as they seem to be including bonus points from nowhere I think I'll let it slide

Sounds like you're getting other people's points

 

[grussellt]

I think there are some hiccups. My points earned was -1079 (which happens to be the difference between opening and closing balance). However the points posted to QF is correct for the monthly spend. Next month's statement should be different!

 

[Longers]

Each monthly points sweep for me appears in my QFF activity 20-24th of the month, so when nothing turned up for November I phoned customer service at Woolies Money today.

The rep told me the points (~1800) were processed and sent to QFF, but delay in appearing was the result of Macquarie/HSBC changeover, and to expect to see them in the Dec statement.

So - I'll wait for a few more weeks .....

 

[Longers]

.... and, oddly enough, the points have appeared in QFF account later the same day.