No points or SC's awarded due to changed flight

[file51]

On the 1st of January I had specifically booked F class fares on AA6874 (SEA-SFO) & AA1072 (SFO-LAX).

Upon arrival at SEA I was checked in as per original booking and proceeded to the Admirals Club lounge to wait for the flight.

The reason for the split flight, instead of going direct was to earn 90 & 60 status credits which would have taken me over Gold re-qual level, plus a shot at hitting WP prior to renewal.

There was no instant upgrade option, and with weather concerns the F fare was easy to change if need be.

Anyways, I get to the boarding area and straight away heard my name being paged.

The first flight to SFO had been put on hold due to mechanical reasons and they wanted to put me on a direct flight to LAX. I stated that I didnt want to change, as the flights booked were for earning reasons, plus I paid over $150 more to do the flights the way I wanted rather than a direct fare SEA-LAX.

The agent said I would be credited with what I originally had booked, and even made a typed notation on a new boarding pass to LAX that the new flight was a devaited flight with my QFF number as a reference.

Well, there was some activity on my QFF account this morning, however it was points awarded for flight AS466 SEA-LAX and no status credits earned (due to it being an Alaska Airlines code).

I must say I am not overly impressed, yes, I knew the original SEA-SFO was operated by Alaska, however it was booked as an AA flight number, and the next flight SFO-LAX was to be on AA metal.

I have sent an email off to QF however I have a gut feeling I will get shafted on this.

grrrrrrrr...

 

[opusman]

Basically the same thing happened to me last year, I had booked MEL-SYD-BNE in J for the 20 extra SCs (plus the routing through SYD actually made the flight cheaper for some reason!) but fog in Melbourne meant I ended up on a direct MEL-BNE flight. A polite email to QF followed and 2 weeks later I had the extra 20 SCs in my account.

 

[turtlemichael]

My experience is similar to opusman's. I'd expect QF will give you the points. I got shunted to a Delta flight LGA-ATL during the AA problems in April last year. QF awarded the points for the original AA flight after an explanatory email from me.

 

[serfty]

Make a request for "Original Routing Credit" - it generally works for me.

 

[file51]

Appreciate the feedback.

The email sent to QF explains in full the reasons for the original booking and what transpired afterwards.

Fingers crossed it all gets sorted and from reading your replies I feel somewhat more confident.

Cheers (now back to Waikiki Beach)