Mine is even more confusing, leaving aside that the pdf itinerary, which tells me that my domestic flight arrives into - "Perth International Terminal", rather than T3.
So, let me start with the upgrade phone call - The VA rep checked my booking was eligible for an upgrade, ensured that there was a seat available in which to upgrade me, and then said I didn't need to hold any longer (as if confirming it to himself), well errr... I don't need to be on hold while someone processes it into their computer, just say "yes no problems, I'll send you the email confirmation once I complete the paperwork, anything else I can do for you today?" and end the phone call. So, the lack of confidence in the way the call was handled leaves me a little wary, not that the rep wasn't extremely friendly and polite.
Anyway, the email “confirmation” arrived, which was exactly the same pdf booking file that I had received when I had purchased the airfare, no changes, it still said -
Fare: Flexi**
Class: Economy
Virgin Australia
The text within the email had no confirmation of the upgrade either.
So I log in to my Velocity account, and I see that number of complimentary upgrades available to me now show as 3, and the missing one tracks back to the appropriate booking in the transaction history. So all good, I don't bother to phone back.
However, online my fare type now shows as
Velocity Rewards (rather than Flexi) and delving further into the detail, there is a new fee –
[TABLE="width: 99%"]
[TR]
[TD][/TD]
[TD][/TD]
[/TR]
[TR]
[TD]1 x PE Upgrade Fee - Long [/TD]
[TD]
$60.00[/TD]
[/TR]
[/TABLE]
My credit card hasn’t been charged for that, so I am not too worried.
Anyway, the whole Virgin Australia complimentary upgrade process seems very “buggy” to say the least. So no surprise people are experiencing confusion, status credit stuff ups and a lack of "confirmation".
