travelbee26
Intern
- Joined
- Nov 7, 2019
- Posts
- 53
Hi again,
I purchased a flight on the qantas website using classic rewards. The flight would originate in Helsinki as I wanted to add a leg onto my already booked itinerary, that would arrive in helsinki a few days earlier. Therefore, I purchased a short flight originating from Helsinki to Amsterdam on the QF Australia booking site, but was taken outside of Australia to pay for this ticket, as per their protocol.
As I've written in a previous thread, several of my AY flights were cancelled, so my whole itinerary fell apart, making me decide to cancel and start again. Since cancelling the main itinerary (1 week ago) I have received full refund on points, and an acknowledgement email saying they were processing my refund to credit card. However for the cancelled Helsinki-Amsterdam segment booked separately, I have received no points refund, no email to acknowledge it's been cancelled, nothing on their activity section acknowledging this flight cancellation. This flight has basically disappeared from my activity.
I attempted to ring Qantas, however after 6 hours (told at start of phone call the wait time was 2 hours) I decided I wasn't going to get anywhere that day, and called it quits.
My question is, has anyone else booked classic rewards points through Qantas website, but paying for it in another country's currency as you are redirected to do so. I.e, your flight itinerary will begin in say Paris, rather than Sydney, so taken to the French site How long did it take to get an acknowledgment that it had been cancelled and you would get either/and both points/cash back? Thanks!!
I purchased a flight on the qantas website using classic rewards. The flight would originate in Helsinki as I wanted to add a leg onto my already booked itinerary, that would arrive in helsinki a few days earlier. Therefore, I purchased a short flight originating from Helsinki to Amsterdam on the QF Australia booking site, but was taken outside of Australia to pay for this ticket, as per their protocol.
As I've written in a previous thread, several of my AY flights were cancelled, so my whole itinerary fell apart, making me decide to cancel and start again. Since cancelling the main itinerary (1 week ago) I have received full refund on points, and an acknowledgement email saying they were processing my refund to credit card. However for the cancelled Helsinki-Amsterdam segment booked separately, I have received no points refund, no email to acknowledge it's been cancelled, nothing on their activity section acknowledging this flight cancellation. This flight has basically disappeared from my activity.
I attempted to ring Qantas, however after 6 hours (told at start of phone call the wait time was 2 hours) I decided I wasn't going to get anywhere that day, and called it quits.
My question is, has anyone else booked classic rewards points through Qantas website, but paying for it in another country's currency as you are redirected to do so. I.e, your flight itinerary will begin in say Paris, rather than Sydney, so taken to the French site How long did it take to get an acknowledgment that it had been cancelled and you would get either/and both points/cash back? Thanks!!
