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So after 6 calls, 3 hours on the phone, 4 HUACA, and 2 apparently competent staff I finally have my OWA e- ticket with return flights added. I was feeling pretty pleased with myself until I noticed the extra points have not been deducted from my account (extra taxes have been paid). Should I be worried? Call back or wait and see what happens? I don't have a good feeling about this......