Hey, looking for some call centre advice please!
I've been trying to add return flights to my existing PNR (booked outbound flights when they were available; now I'm trying to complete the loop) and have had three call centre agents so far tell me 'you need to just start a new booking'. When I've told them about the OW award and how it all needs to go on one PNR, they go to 'speak to the support team', put me on hold for ages and then hang up. Is there something I can say to make this clearer? Or a particular team (I've been speaking to Reservations) I should try to chat to?
