Not that easy unfortunately, as 90% of the time, the agent can't see the reward seats we can see online.
I've also called up 100+ times and get the same or similar response each time:
- We can't see the reward seats you see online
- Those reward seats are for new bookings only
- There are no reward seats available (yet as I'm on the phone, I can see them online)
- You may be able to get through to the final step of the booking, but it may / will crash before payment is able to be finalised
etc etc.
I understand wanting to maximise points via a OWA (by adding more and more flights to an already capped itinerary), but sometimes it's just too bloody difficult with Qantas agents.
If only reward bookings could be changed online - that would be a miracle.
Not all of us are Platinum and have the privilege of getting through to Hobart.
