I spent about 14 hours on the phone yesterday trying to get a booking ticketed after adding flights a few days ago and needing to add more. After about 15 calls you wouldn't believe the differing stories I was told, no consistency at all. I was told 3 times there was a 'logging error' where the previous points hadn't been logged. Numerous times told there was no error and is in the queue and will issue within 48 hours. Then the next call I would be told there is an error. Told I can't add flights to an existing booking (me : But there are showing in MMB), told it won't ticket. Told I can't add a flight 365 days after the initial booking date so it won't issue. Told the added flights are phantom seats so it won't issue (Me again: but they are in MMB) - Them: don't know how that happened but a ticket won't issue. Told twice it will issue in 30 mins - never did. I rang straight back after told that the 2nd time - got the same guy CT, he now tell me it will be 72 hrs. (Me: but you just told me 30 mins, Him: well that's what ticketing told me.) I kept telling them QF made an error and it didn't issue in 48hrs so I shouldn't have to wait another 48hrs - they don't care.
Eventually emailed the QF execs mid-afternoon.
I finally did get it ticketed after contacting via X and FB - 12hrs after messaging them I got a response from one then the other around 1:00am (must be operated by the same team). After getting a response from them, ticketing took about 10mins.
But wait there's more!!! Sunday morning I got a call from AKL a response to my email to the execs - never thought they would respond on a Sunday. Well they added the flights I wanted and ticketed and will call me back when the final flight becomes available in a few weeks.
My advice on ticketing is try X and FB even if they take a while to respond.
