The latest chapter after the 3 cycles of escalation
They have now acknowledged the original itinerary of
1. HKG-ICN-HEL (stay >24hrs)
2. HEL-LHR-JFK (stay >24hrs)
3. SIN-HEL-LHR
is a valid oneworld classic flight award itinerary
The issue allegedly is now were I to add the EWR-CLT-LAS leg after JFK is that I would have too many stopovers. (They are interpreting JFK-EWR's surface sector as an additional stopover, and then LAS to SIN as an additional stopover).
But now doubt has crept into my mind about how many stopovers I actually have. So I have to go back to basics (sorry) if someone can help me understand
1. How many stopovers do I have in my current ticketed itinerary? Is it 3 or 4?
2. If my last leg is LHR - HKG (returning to origin), does HKG get counted as a stopover?
PS.
I also mentioned the double up AA1323 route (that currently reads DFT-DTW) that could be throwing things off but they seem to (now) say it's not a mileage problem.