P1 Special Service Team and "looking after you in irreg ops"

[simongr]

Hi

Two Friday evenings and two not good nights ex-MEL.

Last week - SYD down to one runway thus flights delayed by min 1 hour plus holding patterns into SYD
This week - flight cancelled - mad rush to the J service desk after I didnt quite hear the announcement and colleague and I just got on board the "earlier" flight - which landed later than the original flight.

Now I know this life and a risk travellers take. What I am a bit surprised was that the P1 Special Service Team didnt contact me on either occasion and I was lucky that I went to the service desk and was able to get on the flight (albeit in row 32 :shock

Given the award and "success" of P1 I was sort of hoping for a bit more love from QF in irreg ops.

Any thoughts? Any other P1 experiences on non-major irreg ops?

 

[TonyHancock]

What I am a bit surprised was that the P1 Special Service Team didnt contact me on either occasion and I was lucky that I went to the service desk and was able to get on the flight (albeit in row 32 :shock

Given the award and "success" of P1 I was sort of hoping for a bit more love from QF in irreg ops.

Any thoughts? Any other P1 experiences on non-major irreg ops?

LOL

The award was for a great "launch" and it is, in my opinion a brilliant concept and was probably a great launch. The sum total of contact I have received is two messages more than five months ago in advance of international travel letting me know that the P1 team were keeping an eye on my travel. I was specifically told I would receive a welcome call from the P1 team but it never eventuated.

Last week I contacted QF, via the website, questioning why I had not received the P1 welcome, and specifically asking why I had not received an invitation to the QF lounge at the Olympics (I had flown to the UK in F with QF!!), unsurprisingly I have yet to receive a response.

I have had a few late flights and aircraft changes but no contact from the P1 team. Their are two benefits for me, seat selection and the shadow.

 

[richie9x]

I was somehow under the impression they were for international flights. But going back and reading the website it makes no distinction between the two. The language is a bit vague as to whether they will proactively help out or just sit back and wait for a call.

Since becoming P1 I had the worst international disruption I have had is a 30 minute delay. No contact from P1 desk, there is nothing they could have done so no need.

Domestically I have had a few delays between 1 and 3 hours. Never had a contact from the P1 desk. But then again not sure how much use they would have been in the circumstances.

 

[straitman]

LOL

The award was for a great "launch" and it is, in my opinion a brilliant concept and was probably a great launch. The sum total of contact I have received is two messages more than five months ago in advance of international travel letting me know that the P1 team were keeping an eye on my travel. I was specifically told I would receive a welcome call from the P1 team but it never eventuated.

Last week I contacted QF, via the website, questioning why I had not received the P1 welcome, and specifically asking why I had not received an invitation to the QF lounge at the Olympics (I had flown to the UK in F with QF!!), unsurprisingly I have yet to receive a response.

I have had a few late flights and aircraft changes but no contact from the P1 team. Their are two benefits for me, seat selection and the shadow.

They obviously DKWYA :!:

 

[TonyHancock]

They obviously DKWYA :!:

I fear they probably do!!

 

[JohnK]

Two Friday evenings and two not good nights ex-MEL.

Last week - SYD down to one runway thus flights delayed by min 1 hour plus holding patterns into SYD
This week - flight cancelled - mad rush to the J service desk after I didnt quite hear the announcement and colleague and I just got on board the "earlier" flight - which landed later than the original flight.

I know I am not Platinum One so my expectations are lower but this cough happens to me every week and when I post about it on AFF I am told to shut up and just put up with it because the airlines need to make money and I am just a sucker.

I know I am only a lowly Platinum. Isn't my time at home just as important as a Platinum One? Why should I work my cough off for 4 days so I can have a few hours off on Friday to get home earlier and then get stuffed around because the airlines can't keep to their schedules?

This is not just about Platinum One. It is all about an airline failing to deliver what they promise. But this is not likely to improve anytime soon.

Welcome to my life....

 

[QF029]

I know I am only a lowly Platinum. Isn't my time at home just as important as a Platinum One?

As Platinum, do you think you should be treated better than a Silver or Bronze member in this scenario?

 

[yohy?!]

Wouldn't take much for the P1 team to proactively move P1s to an earlier flight, if AA can do it surely it can't be that hard...

 

[JessicaTam]

As Platinum, do you think you should be treated better than a Silver or Bronze member in this scenario?

Not better, per se, but if there was a cancelled flight then status would be a good way of prioritising people onto the next available flight(s).

Simongr, I agree that it should not be too hard for the P1 team to be made aware of a flight cancellation/delay and contact the P1 member to assist with rescheduling.



Sent from my iThing.
Why, because iCan.

 

[JohnK]

As Platinum, do you think you should be treated better than a Silver or Bronze member in this scenario?

Only if earlier flights are offered, or rebooking onward flights, which is what should happen anyway.

eg A 2:00pm BNE-SYD flight takes off on time and over OOL returns to BNE. All passengers need to be re-accommodated and I expect this would be done based on status. i.e. a seat available on the 3:30pm flight will go to higher status first.

 

[simongr]

Not better, per se, but if there was a cancelled flight then status would be a good way of prioritising people onto the next available flight(s).

Simongr, I agree that it should not be too hard for the P1 team to be made aware of a flight cancellation/delay and contact the P1 member to assist with rescheduling.



Sent from my iThing.
Why, because iCan.

I mentioned this at the service desk and was told "it had only just happened so the SST wouldn't even know yet. As the earlier aircraft was boarding I guess all was happening at pace...

 

[Simo]

I would have just sat in the lounge and rang the P1 hotline and see what they could do for you.

The overall feedback we have seen is the P1 was an awesome launch but I think a lot of members have felt let down after getting to the uber elite status.

 

[QF029]

Only if earlier flights are offered, or rebooking onward flights, which is what should happen anyway.

eg A 2:00pm BNE-SYD flight takes off on time and over OOL returns to BNE. All passengers need to be re-accommodated and I expect this would be done based on status. i.e. a seat available on the 3:30pm flight will go to higher status first.

So on that basis it's reasonable to expect P1 to be treated better than Platinum.

 

[beardoc]

The reports I've seen on P1 on here suggest that there's very little that would be worth going out of my way to attain. I was hoping that the SST was going to be more proactive, but it seems to be a bit of a fizzer. Has anyone had any real benefits out of the SST?

 

[TonyHancock]

The reports I've seen on P1 on here suggest that there's very little that would be worth going out of my way to attain. I was hoping that the SST was going to be more proactive, but it seems to be a bit of a fizzer. Has anyone had any real benefits out of the SST?

The main published benefit is domestic Y seat selection...but unless I'm on an international connection I tend to fly DJ.

It is not published but I have noticed better service on board international flights. (CSM keeping an eye on drink refills, friendly chat etc. [Some very good crews of late too.]) I have also noticed that I do seem to routinely have a free seat next to me in Y and J.

 

[freepyjamas]

The problem with marketing status as some kind of golden ticket to a traveling life of privilege (and that's sort of what the QF marketing material does) is that you'll inevitably feel let down by the reality.

P1 is marketed as the elite of the elite 'our MOST valuable customers'. But the reality there's (an unmarketed) tier above you (CL) and within that group of CL's there's a subset of super-CL's as well. So as a P1, Qantas doesn't care about you all that much. Not really. There's a whole group of VVIP's they want to look after first. CL is where the QF love is at (having travelled a bit with a few CL's and P1's, the difference in QF attitude between the two is noticeable).

Its a pity, because every P1 I know is a hugely loyal QF flyer, and every CL I know has no loyalty to them whatsoever.

 

[juddles]

..... every P1 I know is a hugely loyal QF flyer, and every CL I know has no loyalty to them whatsoever...

very interesting point

 

[JohnK]

So on that basis it's reasonable to expect P1 to be treated better than Platinum.

Absolutely. Chairmans Lounge, Platinum One, higher classes, higher airfares should all be looked after first.

 

[trippin_the_rift]

LOL

I have had a few late flights and aircraft changes but no contact from the P1 team. Their are two benefits for me, seat selection and the shadow.

Wait, what... you get a shadow? You must be some special tier like P2