Paid for lounge but received J upgrade?

[Rusty776]

Hi All

I don't normally pay for the lounge but status ended EOFY. I have a flight tomorrow and anticipating not getting an upgrade I paid for x3 lounge passes. Now with the upgrade I have J lounge access. Any chance I can save these for a later date?

 

[serfty]

Hi All

I don't normally pay for the lounge but status ended EOFY. I have a flight tomorrow and anticipating not getting an upgrade I paid for x3 lounge passes. Now with the upgrade I have J lounge access. Any chance I can save these for a later date?

What were the terms of your Paid lounge access?

 

[opusman]

If an Eligible Customer changes the date or does not visit the lounge on the day of the Eligible Flight (“no show”), the Qantas Lounge Pass becomes invalid, and any access purchased is non-refundable except in certain circumstances including under the Australian Consumer Law or your local law.

Depends what the "certain circumstances" are I guess, but I wouldn't hold your breath - I expect it's like how seat purchases are non-refundable if you then get an upgrade.

 

[serfty]

Depends what the "certain circumstances" are I guess, but I wouldn't hold your breath - I expect it's like how seat purchases are non-refundable if you then get an upgrade.

General terms for paid passes are here:

https://www.qantas.com/au/en/frequent-flyer/the-qantas-club/lounge-invitations-terms-conditions.html#refunds-changes-by-an-eligible-customer

I doubt there would be a refund by those terms.

 

[Rusty776]

Thanks for the replies, I was expecting that. Bit of a flaw but that’s life I guess.