I've just spent two hours and three phone calls trying to book a one way flight from Singapore to Melbourne via Brisbane on EY and VA. On the last phone call we got to the point of booking the flight and taking credit card details, when I was put on hold and 5 minutes later told the Business rewards seats were now not available. After an additional 40 minutes of "Do you mind still holding" every 5 minutes, it became clear that there were no SQ flights available either. Now, all credit the contact centre rep, who is now going to call me every week after she checks to see if there are any flights available around my dates, as it's Jan next year, but your systems appear to be severely lacking.
My question to Velocity is when are you going to have your partner airlines reward availability on the Velocity website? I know you've added some European flights with EY, but what about their flight from Brisbane to Singapore? And when are you going to add SQ flights? The fact that you have to call just to check, and then get told something different every phone call, is just not good enough.
My question to Velocity is when are you going to have your partner airlines reward availability on the Velocity website? I know you've added some European flights with EY, but what about their flight from Brisbane to Singapore? And when are you going to add SQ flights? The fact that you have to call just to check, and then get told something different every phone call, is just not good enough.
