Platinum support email

[RooFlyer]

Need to give a shout out to the platinum help/ support email line.
[email protected]

For not the first time they’ve given me prompt and very helpful assistance. This time I sent an inquiry about the timing of refunding of points after two Int’l award seat cancellations, as I wanted to promptly rebook some Int’l award seats.

A reply within an hour or so was that it’s not really their area but they’ll forward my inquiry to the booking mob - and the points were refunded within 30 minutes.

 

[MooTime]

I've contacted the velocity platinum team just a few times over the years and they seems to always reply with, 'this isn't our area or expertise, either call this number or this email'.

I can't say they've been overly helpful and I'm not sure of their exact specialised area.
I have much better luck on the WP phone line.

Good your had better experience.

 

[AIRwin]

I've contacted the velocity platinum team just a few times over the years and they seems to always reply with, 'this isn't our area or expertise, either call this number or this email'.

Was it about flights or Velocity account itself?

 

[RooFlyer]

Previous interactions of mine were to request them to add my ABN to some old bookings where I’d forgotten to add, so they will credit to the business flyer program. Done promptly with no hassles.

 

[MooTime]

Was it about flights or Velocity account itself?

Both in past, more so about flights.

I assumed being the WP help line they could help with well basically most issues.
Not the case.
No biggie, I just get on my preferred form of contact, on the mobile.