Points returned after flight cancellation --> expired immediately.

[Dane Charles]

Hi All - hoping someone with more experience that I can help.

I had a couple of separate Business class redemption bookings that I cancelled back in March and April.
Got the taxes and points refunded back in April/May but immediately on being credited back to my account, much of the points expired.
Points expiry has been extended by 6 months on all points expiring prior to the end of 2022.

I've called numerous times and "escalated" the issue on each occasion. Someone is always going to ring me back within 24 hours but the calls never come.
Have tried the online help request/message with no response after weeks.

Any other ways to try to get this resolved?

Regards, Dane

 

[aikman]

There are some older threads on this topic. Some people have reported getting their points back through sheer persistence.

It is clear though that they are only extending miles if they are sitting in your account unused. They are not applying the extension policy to redeposited miles from cancelled bookings.

 

[Mattg]

Glitch Affecting KrisFlyer Mile Extensions

Singapore Airlines KrisFlyer miles normally expire if unredeemed after 3 years, regardless of account activity. But it's clearly unfair to expire people's

www.australianfrequentflyer.com.au

 

[Dane Charles]

Glitch Affecting KrisFlyer Mile Extensions

Singapore Airlines KrisFlyer miles normally expire if unredeemed after 3 years, regardless of account activity. But it's clearly unfair to expire people's

www.australianfrequentflyer.com.au

I knew I had seen a post about this issue before but couldn't find it in the forums, so thanks for posting the link.

No new info unfortunately and it seems I'm going to have to just continue calling and try and get through to an agent who is willing and able to help. The person I got through to today had no idea. They didn't know that points were being extended as it presumably wasn't in the manual.

Appreciate anyone's tips on what time to call, what options to choose(which department to speak with) or an email address that might actually get a response.

 

[drron]

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