Hi AusFF - looking for views/tips/opinions on this.
I had to fly last minute to North America last week with my wife and 18 month old son due to a family emergency. We booked 24hours prior and were lucky to get two business seats to LAX with Virgin Australiapoints. We were seated in 1D and 1F
On boarding everything was fine, but rapidly detioriated due to behaviour of one flight attendant. Our son does not cry that much but was definitely letting out a few yells when he had enough of sitting in the seat or wanted to escape up the aisle for walk.
The summary of our experience with the FA was:
1) The FA in question kept coming up to us telling us that our son couldn’t make noise and we needed to keep him quiet
2) kept making comments that we should have given him Benadryl like every other parent does before a flight
3) started coming up to our seats and shushing aggressively to our son telling him directly he needs to be quiet (he’s 18 months old…..)
4) finally told us I needed to take him somewhere else because we were jeapordising flight safety as the crew wouldn’t be able to sleep.
At this point my wife was in tears, so I took my son up the back of economy where thankfully another much kinder flight attendant let me use a spare row for a while.
At this point, the flight attendants rotated through a break and we had a very nice flight attendant for the rest of the flight. And our son finally went to sleep for the last few hours
.
I put in a complaint to united and got offered a USD50 voucher.
Am I right to think that this is very poor customer service? Our son was making a bit of noise but it definitely wasn’t that bad, I have seen much worse on a lot more flights.
I had to fly last minute to North America last week with my wife and 18 month old son due to a family emergency. We booked 24hours prior and were lucky to get two business seats to LAX with Virgin Australiapoints. We were seated in 1D and 1F
On boarding everything was fine, but rapidly detioriated due to behaviour of one flight attendant. Our son does not cry that much but was definitely letting out a few yells when he had enough of sitting in the seat or wanted to escape up the aisle for walk.
The summary of our experience with the FA was:
1) The FA in question kept coming up to us telling us that our son couldn’t make noise and we needed to keep him quiet
2) kept making comments that we should have given him Benadryl like every other parent does before a flight
3) started coming up to our seats and shushing aggressively to our son telling him directly he needs to be quiet (he’s 18 months old…..)
4) finally told us I needed to take him somewhere else because we were jeapordising flight safety as the crew wouldn’t be able to sleep.
At this point my wife was in tears, so I took my son up the back of economy where thankfully another much kinder flight attendant let me use a spare row for a while.
At this point, the flight attendants rotated through a break and we had a very nice flight attendant for the rest of the flight. And our son finally went to sleep for the last few hours
.I put in a complaint to united and got offered a USD50 voucher.
Am I right to think that this is very poor customer service? Our son was making a bit of noise but it definitely wasn’t that bad, I have seen much worse on a lot more flights.
