Positive response from Qantas

[Flying Senior]

Over Easter took a flight Bris - Mel. Had just settled into my seat when a person with an obesity affliction took the seat in front of me.
As he sat down the seat went back with his weight alone and as soon as possible he then extended it the full way back so that combined with his weight he was practically sitting on my nose. It was impossible for me to read or do anything other than sit scrunched up.
At tray service time I asked the attendant to request him to put his seat up as it was impossible to put my tray table down. He finally did this with very bad grace and much grumbling and as soon as possible reclined it again.
When the announcement came to prepare the cabin for landing he did not put his seat up and although 3 crew members checked the cabin he was not once asked to put his seat up. As far as I was concerned this compromised my safety and I quickly sent an email of complaint to Qantas. To my surprise a week later I received a letter of apology and a travel voucher for $100.00. Well done Qantas!

 

[tuapekastar]

Over Easter took a flight Bris - Mel. Had just settled into my seat when a person with an obesity affliction took the seat in front of me.
As he sat down the seat went back with his weight alone and as soon as possible he then extended it the full way back so that combined with his weight he was practically sitting on my nose. It was impossible for me to read or do anything other than sit scrunched up.
At tray service time I asked the attendant to request him to put his seat up as it was impossible to put my tray table down. He finally did this with very bad grace and much grumbling and as soon as possible reclined it again.
When the announcement came to prepare the cabin for landing he did not put his seat up and although 3 crew members checked the cabin he was not once asked to put his seat up. As far as I was concerned this compromised my safety and I quickly sent an email of complaint to Qantas. To my surprise a week later I received a letter of apology and a travel voucher for $100.00. Well done Qantas!

Bad to see you coppped such a jerk pax in front of you, good to see QF recompense you (though would have been better sorted at the time).

 

[vt01]

Another positive response from QF for a different situation

I was returning to Sydney from KL via Singapore. I had a Malaysia Airlines flight to SIN to connect with
QF6 to Sydney. My MH flight was delayed by 90 minutes causing me to miss my QF6 flight. Once aware
that the MH flight was delayed about 5 of us approached the MH desk and asked what would happen
once we got to SIN. He replied not to worry that there was another QF flight they would put us on.
Once in SIN we discovered we had all been put on a Singapore Airlines flight.

So, yesterday I sent an email to QFF requesting original routing credit as I had seen other people do in
other posts for cancelled flights and other reasons. Received a phone call this morning and was asked to
send in my boarding passes (still had) and copy of e-ticket (which I didn't have so sent a copy of my invoice from
TA with e-ticket number on it). Received another phone call from QF about 2 hours later saying they had
received my email with scanned copies of requested doc and that they didn't see a problem with getting
the miles and SC's credited. 90 minutes later I checked my FF account and there are the miles and SC's!

Excellent service! Problem fixed in less than 24 hours :mrgreen::mrgreen::mrgreen:. And in this case, the problem wasn't even
caused by QF but another airline.

I'm one very happy FF!

So my thanks to QF is a post here on the best FF forum I know. If I hadn't been reading the forums a
couple of weeks ago, I wouldn't of even thought of requesting the miles and SC's.. So thanks also to the AFF
community..

 

[Flying Senior]

Bad to see you coppped such a jerk pax in front of you, good to see QF recompense you (though would have been better sorted at the time).

Yes agree it would have been better sorted at the time but I think there would have been quite a ruckus.
And as my partner pointed out if the seat had been returned to the correct level the afflicted gentleman would not have fitted into it.
I also suggested to Qantas that perhaps these people should be seated in specially reinforced seats so that they do not go backwards on first impact with the body.:idea:
I understand from our local travel agent that in the U.S. now these people are taken on board first & if they do not fit comfortably in the seat they then have to purchase 2 seats. Discrimination? I dont know?