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Deleted member 29185
Guest
I'm certainly on a IHG/PP/AMB learning curve here so please excuse me if the answer to this is already well known, but I have an upcoming booking with ICSC for four nights on one booking reference based upon the PP newsletter BOGO offer.
Rate was $359/night so with the BOGO x 2 meant $359 x 2 for four nights + $10.78 hotel fee = $728.78 confirmed by email.
I just checked the booking on-line via my IHG account and was somewhat surprised to see a "modified" booking displayed with the modification being a 50% increase in the estimated total :shock:
When I checked the rate detail, I see they have modified the booking for just one BOBO night, rather than 2. There also appears to be some odd allocation of days in the totals under the calandar, which seem to suggest something different to what the calandar says (Sun-Sun = $359, Mon-Mon = $0.01, Tues-Wed = $359 and no mention of Wed-Thurs)
Somewhat confused I telephoned ICSC and the in-house reservations tells me that my confirmed email tallies with their record and the total rate will be $728.78 and they promise to email me a statement confirming that as fact. I'm sure I'm probably not the first to come up against this. Are the PP newsletter offers for just one night per stay, or for multiple and if for just one night, can I simply change it to two consecutive bookings rather than one, to achieve the double BOGO?
As I'm assuming the "BIG WIN" promotion is an attempt to secure more of my business, these kind of discrepancies (no matter which is correct) is not acceptable. If I book a rate, I expect that rate.....not 50% more!
Rate was $359/night so with the BOGO x 2 meant $359 x 2 for four nights + $10.78 hotel fee = $728.78 confirmed by email.
I just checked the booking on-line via my IHG account and was somewhat surprised to see a "modified" booking displayed with the modification being a 50% increase in the estimated total :shock:
When I checked the rate detail, I see they have modified the booking for just one BOBO night, rather than 2. There also appears to be some odd allocation of days in the totals under the calandar, which seem to suggest something different to what the calandar says (Sun-Sun = $359, Mon-Mon = $0.01, Tues-Wed = $359 and no mention of Wed-Thurs)
Somewhat confused I telephoned ICSC and the in-house reservations tells me that my confirmed email tallies with their record and the total rate will be $728.78 and they promise to email me a statement confirming that as fact. I'm sure I'm probably not the first to come up against this. Are the PP newsletter offers for just one night per stay, or for multiple and if for just one night, can I simply change it to two consecutive bookings rather than one, to achieve the double BOGO?
As I'm assuming the "BIG WIN" promotion is an attempt to secure more of my business, these kind of discrepancies (no matter which is correct) is not acceptable. If I book a rate, I expect that rate.....not 50% more!
