Pricing using flight credit - Higher?

[wendlle]

I had to cancel a flight I had due to the current Melbourne Covid outbreak.
I got a flight credit.

I've found a date I can travel, when I am on the normal Qantas page I can see the flight is $95
When I click the link to use my flight credit that fare isn't there and I'm only faced with a fare of $190

The original fare was $95 (part of the Half Price Fares deal) so why can't I book that again? it is the same fare for the exact same route, just a different day.

I really don't want to have to call because the wait times are just too long.

 

[TomYagher]

Sometimes online I've found you can only book a higher fare class, but if you call up they can book the same fare so you might be able to give that a try. Do you have any platinum friends that could call for you? Wait times were non existent last night and this morning

 

[wendlle]

Unfortunately no
I’ll call tomorrow early AM and see how I go

 

[VPS]

Sadly this is a known issue with vouchers so probably also with flight credit. You will have to call - good luck

 

[RichardMEL]

As above. this is a known condition of the flight credit - original fare booking class and conditions will still apply and QF will require a higher fare to be purchased. These conditions are, more or less, provided when credits are issued.

 

[Lynda2475]

The ability to request a travel card (instead of traditional credit) was supposed to remove this issue. Also allow you to use a credit across multiple new bookings.

 

[serfty]

As above. this is a known condition of the flight credit - original fare booking class and conditions will still apply and QF will require a higher fare to be purchased. These conditions are, more or less, provided when credits are issued.

Actually, this was supposed to be removed for Credits issued via in relation to COVID-19 forced cancellations under Qantas Fly Flexible Policy.

https://www.qantas.com/agencyconnect/au/en/agency-news/agency-news-july-20/commercial-policy-for-domestic-border-closures.html

 

[wendlle]

As above. this is a known condition of the flight credit - original fare booking class and conditions will still apply and QF will require a higher fare to be purchased. These conditions are, more or less, provided when credits are issued.

It clearly states a fare EQUAL to or higher in value so I should be able to purchase the exact same one!

 

[oz_mark]

If they're 'E' class, the flight credit booking system has always had trouble finding them online.

 

[RichardMEL]

yes well we know what we're supposed to be able to do and what the Consistently Inconsisent(tm) allows

tbh I had always thought it was a higher fare class as well as.. but it may have changed over the past few years.. specially with covid changes per above.

Very frustrating either way.